Client Delivery Manager

DXC Technology is a Fortune 500 Global IT Services Leader and is ranked at 152.Our more than 130,000 people in 70-plus countries are entrusted by our customers to deliver what matters most. We use the power of technology to deliver mission critical IT services that transform global businesses. We deliver excellenceforour customers,colleagues,and communities around the world.

Accelerate your career and reimagine the possibilities with DXC!

We inspire and take care of our people. Work in a culture that encourages innovation and where brilliant people embrace change and seize opportunities to advance their careers and amplify customer success. Leverage technology skills and deep industry knowledge to help clients. Work on transformation programs that modernize operations and drive innovation across our customer’s entire IT estate using the latest technologies in cloud, applications, security, IT Outsourcing, business process outsourcing and modern workplace.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances.We’recommitted to fostering an inclusive environment where everyone can thrive.#DXCSMARTFirst
 

Roles and Responsibilities:

• Establish broad relationships within the client up to C-Level

• Attend the client site regularly and contribute to customer's IT strategy as appropriate

• Attend and contribute to regular service review meetings, CAB/Release meetings and planning sessions

• Provide regular reporting and client liaison

• Ensure (and report) customer satisfaction

• Manage the delivery of contracted services and ad-hoc consulting services

• Ensure that delivery exceeds client expectations in terms of timeliness, coverage, and quality

• Ensure DXC Oracle’s revenue and margin targets are achieved • Be responsible for the Quality Assurance of all delivered services

• Continually improve and align services to ensure they add genuine value

• Work closely with all facets of the business including delivery, project management, support and sales to constantly strive for superior outcomes for our customer

Education and Experience Required:

•Bachelor's degree in a relevant field or equivalent combination of education and experience 

• Typically,7-10 years of relevant work experience in industry in IT Service Delivery Management, Customer Relationship and Account Management 

• A continuous learner that stays abreast with industry knowledge and technology 

• Extensive experience in service delivery or account management within enterprise accounts

• Strong commercial acumen and negotiation experience

• Strong understanding and execution of the ITIL concepts and foundations

• Familiarity with technology, including databases or ERP applications, is an advantage

• Proven experience in business relationship management and delivery management

• Excellent verbal and written communications skills

• Strong networking abilities and relationship management up to C-Level

• Demonstrated ability to manage difficult situations, staff and clients

• Ability to work within a team environment, providing leadership and guidance • Ability to act as the escalation point for the client and the team

• Attention to detail and a constant quality focus

• Self-motivated, with the ability to prioritize and multi-task

Other Qualifications/Skillsets:

• ITIL V4 Foundation and Advanced

• PRINCE2 Foundation and Practitioner

• Agile/Scrum-master qualifications

• Industry aligned degree

What awaits you in DXC:

• Health Insurance (HMO) for you and dependents upon hiring

• Life Insurance coverage from day 1 of employment

• 15 - 20 Days’ Vacation and 15 Days Sick Leave

• Expanded maternity leave up to120 daysand Maternity Benefits

• Expandedpaternity leaveup to30 days

• Non-Taxable Allowance (De-minimis)

• Company-sponsored trainings upskilling, and certification

• SMART First Working Arrangements

• Healthy and Encouraging Work Environment

• Recognition and Pay for Performance Culture

• Supplemental Pay (Standby/Shift)

• Retirement Program

• Employee Assistance Program

If you are motivated to deliver excellent results, want to grow your career and make a difference, come join us. 

We are DXC.