Job Description:
Review and analyze business requirements, user stories, and enhancement specifications
Design, develop, and maintain test plans, test cases, and test scenarios
Execute functional, regression, and integration testing across ServiceNow modules
Validate workflows, approvals, notifications, SLAs, integrations, and reporting
Log, track, and manage defects through resolution using approved tools
Perform re-testing and regression testing for defect fixes
Support and govern User Acceptance Testing (UAT) activities, ensuring adherence to approved scope
Validate release readiness and support pre- and post-production deployment checks
Maintain complete test documentation and evidence for audit and compliance
Collaborate closely with ServiceNow Admins, Developers, Product Owners, and Business Stakeholders
Identify opportunities for test process improvement and automation (ATF where applicable)
2 years experience in software testing (manual testing required)
Hands-on ServiceNow experience (ITSM required; SPM, HRSD, CSM are a plus)
Strong understanding of:
Incident, Change, Request, Problem processes
Workflows, approvals, notifications, SLAs
Experience in defect management tools and SDLC / Agile delivery
Strong analytical, documentation, and communication skills
Experience supporting AMS / BAU environments
Knowledge of ServiceNow ATF (Automated Test Framework)
Experience with UAT coordination and governance
ITIL Foundation certification
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