Customer Service Advisor (English-speaking) - Telecommunications company

Experience the power of a game-changing career

Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

If you’re looking to grow and be inspired, as a Customer Service Representative in Porto, Portugal (On-Site) you will ensure that performance goals are met across all operations. And that we fulfil client expectations related to operational excellence: high targets regarding quality, efficiency & customer journey improvement.

Career growth and personal development

We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. At Concentrix, there’s a real career and personal growth potential. About 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

What you will do in this role 

You will be dealing with customers contacting us to cancel due to competitors deals or customers contacting us due to receiving an end of contract notification (Discounts expired and need to re-contract).  

• Receiving inbound calls from customers contacting us about their contract

• Communicating with existing customers and internal customers (other departments)  

• Answering customer queries, arranging services for customers  

• Entering and updating customer information to the internal database  

• Analysing customer behaviour. Tailoring services to suit customer’s needs (Fact finding and Objection handling)  

• Handling customer complaints by understanding the needs of clients and responding effectively taking ownership  

• Developing aggressive retention strategies based on customer feedback  

• Negotiating with customers to renew contracts and retain business also focusing heavily on revenue  

• Having regular coaching sessions with Team manager and Quality coaches to propose customer retention solutions and improve call structure  

• Documenting customers notes and actions taken on each call  

• Building positive relationships with customers, team leaders and OPS  

• Demonstrating success in surpassing targets, KPI’s and objectives within the team.

Your qualifications

Concentrix is a great match if you:

• Have an advanced level of English (written and oral) (C1)

• Prior Customer Service Experience - is mandatory (minimum 6 months);

• High curiosity about the cryptocurrency market;

• Ability to effectively communicate, both written and verbally;

• Skilled in multi-tasking & working under pressure;

• Fast learner, diligent worker.

If you feel you don’t check every box, we still encourage you to apply. We'll do our best to match you with the right job, whether it’s this or another role.

What’s in it for you

In this role, we offer benefits that help you support your unique lifestyle:

• Full-time with indefinite contracts (negotiable depending on your experience and our client's needs)
• Competitive salary and performance bonus
• Central location in Porto, Portugal
• Bring-a-friend (referral) bonus opportunities
• Full paid training on the company and the project you'll be working on
• Career development programs

Experience the best version of you!

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”

Concentrix is an equal-opportunity employer

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Eligibility to work

In accordance with Portugal’s law, only applicants who are legally authorized to work in Portugal will be considered for this position.