Manager Practice Operations - BIDMC Ambulatory Float Pool

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

We are seeking an adaptable healthcare leader to serve in interim management roles supporting Ambulatory Clinic operations. This position is designed to provide experienced leadership coverage during planned or unplanned absences, vacancies, or transitional periods across multiple clinic sites.

Assignments typically range from 3 to 6 months and require a professional who can quickly assess operational needs, build trust with diverse teams, and ensure continuity of high-quality patient care. The ideal candidate thrives in fast-paced environments and demonstrates exceptional flexibility, learning agility, and sound judgment.

This role requires a strong, diplomatic leader who can seamlessly integrate into new teams, quickly understand workflows, navigate varying clinic cultures, and effectively collaborate with staff, providers, and senior leadership. The Interim Manager will be responsible for maintaining operational efficiency, supporting staff engagement, addressing challenges proactively, and upholding organizational standards and goals.

Job Description:

Essential Responsibilities:

• Serves as a principal resource on all operational matters for assigned areas; may serve as a consultant to Practice Manager/Administrator of other practices on operational matters.
• Partners with the Administrative Director or CAO and Medical Director to assign and oversee the use of clinic space for the divisions/providers. Monitors provider schedules to ensure that appropriate front-line staff is present and a reasonable number of patients are scheduled, in order to best facilitate care for the patients in a timely manner.
• Develops and implements initiatives to improve patient satisfaction; monitors data to evaluate the effectiveness of interventions. Implements relevant information systems, such as managed care, ensuring accuracy of data input and patient appointments. Provides feedback regarding improvement and changes to the system. Insures that staff's training needs are met.
• Oversees management of practice support staff. Adheres to standards to meet service and customer service needs. Oversees assignment of work to meet operational needs. Develops and implements procedures to ensure efficient processing of work. Participates in confidential salary planning for staff.
• Develops and maintains systems and/or processes that measure the results of front-line staff work/productivity, volume, patient/staff/provider satisfaction or other work improvement indicators. Supports the Practice Manager in these activities. Collaborates with other peers, providers and/or services to determine best practices, desired outcomes and the best method of achieving outcomes.
• Identifies training needs of support and management staff. Coordinates regular skills development sessions for staff. Provides overall coordination and arrangement for recurring meetings, conferences, programs, or activities.
• Holds regularly scheduled team meetings and keeps Directors informed. Represents the various service areas at assigned meetings.
• Works closely with the Manager of Managed Care Department and shares oversight of the referral management staff. Implements Revenue Cycle policies and procedures of referral management, co-pay collection, and visit tickets.
• Facilitates and ensures patient flow through all areas. Assists providers and ensures the availability of supplies.
• Works with Directors to coordinate equipment purchases and ensures that all equipment is adequately maintained. Arranges maintenance and repairs as necessary.
• Has the authority to direct and support managers with functional area responsibilities. Has the direct responsibility to undertake the following employment actions: hiring, termination, corrective action and performance reviews. Direct Reports: More than 7 Indirect Reports: 11-20
• Has full responsibility for planning, monitoring and managing budgets for multiple departments.

Required Qualifications:

• Bachelor's degree required. Bachelor's degree in Healthcare or Business Administration preferred.
• 8-10 years related work experience required and 1-3 years of supervisory/management experience required
• Experience in hospital/health center operations and ambulatory management.
• Advanced skills with Microsoft applications which may include Outlook, Word, Excel, PowerPoint or Access and other web-based applications. May produce complex documents, perform analysis and maintain databases.

Competencies:

• Decision Making: Ability to make decisions with significant, broad implications for the management and operations of a major department or multiple departments. Participates in decisions on overall strategy and direction of the organization.
• Problem Solving: Ability to address problems that are broad, complex and abstract, often involving Medical Center-wide issues and requiring substantial creativity, resourcefulness, staff engagement, Lean diagnostic techniques, negotiation and diplomacy to develop solutions.
• Independence of Action: Ability to set direction and vision for major departments or multiple departments. Establishes priorities, develops policies and allocates resources.
• Written Communications: Ability to communicate complex information in English effectively in writing to all levels of staff, management and external customers across functional areas.
• Oral Communications: Ability to verbally communicate complex concepts in English and address sensitive situations, resolve conflicts, negotiate, motivate and persuade others.
• Knowledge: Ability to demonstrate broad and comprehensive knowledge of theories, concepts, practices and policies with the ability to use them in complex and/or unprecedented situations across multiple functional areas.
• Team Work: Ability to lead collaborative teams for larger projects or groups both internal and external to the Medical Center and across functional areas. Results have implications for the management and operations of multiple areas of the organization.
• Customer Service: Ability to lead operational initiatives to meet or exceed customer service standards and expectations in assigned unit(s) and/or across multiple areas in a timely and respectful manner.

Physical Nature of the Job:
Light work: Exerting up to 20 pounds of force frequently to move objects. Some elements of the job are sedentary, but the employee will be required to stand for periods of time or move through out the hospital campus

Pay Range:

$62,400.00 USD - $99,840.00 USD

The pay range listed for this position is the annual base salary range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. 

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled