When you join the growing BILH team, you're not just taking a job, youâre making a difference in peopleâs lives.
Optimizing access to outpatient care can improve clinical outcomes, create resourceful workflows, and improve patient satisfaction overall. The Healthcare Navigation Intern (HNI) will serve as a crucial point of contact for patientâs seeking care in the urology outpatient clinic. In this role, the individual will work in close collaboration with the staff in the Division of Urology at Lahey Hospital and Medical Center to facilitate outpatient office visits. Specifically, this individual will collaborate with schedulers to oversee proper patient booking with providers who can best address their clinical needs, prepare for the visit by ensuring all relevant records are updated and available at the time of visit, provide patients with pre-visit education, and interact with patients during the office visit. There may be independent opportunities to observe surgical cases, interact with residents and physicians, or help conduct scientific research if the candidate is interested. This role is an excellent opportunity to gain experience in a busy clinical medicine practice for those interested in pursuing a healthcare career.Job Description:
Essential Duties & Responsibilities including but not limited to: Â
Schedule Management and Intake Coordination
Facilitate communication between decentralized clinic appointment schedulers and administrative staff for individual providersÂ
Navigation of patients to appropriate specialized providers based on chief complaint
Patient Visit Optimization Â
Prepare patient visits for providers by ensuring record preparedness
Administer pre-visit surveys via patient portal for specific conditions and research studiesÂ
Offer patient education materials prior to office appointment via patient portal
Visit FlowÂ
Obtain patient history after rooming
Scribe patient interactions in electronic medical recordÂ
Help arrange patient follow up with appropriate providerÂ
Hours:Â 40 hours/week
Location: Burlington, MA, In-person
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Minimum Qualifications Prior to Start:
Must be a graduate from US undergraduate school by June 2026.
Minimum of Bachelorâs degree or related health-sciences degree.
College students who will be graduating by spring 2026 and are seeking a related gap year experience are encouraged to apply.
Experience:
Undergraduate coursework in biology, physiology, anatomy or other health-related field preferred
Ideal candidate will have pre-medical education background and have strong interest in pursuing, or currently applying to, professional school for a healthcare career (medical school, physicianâs assistant (PA) school, etc)
Urology-specific education and necessary clinical training will be provided
Application Instructions:
Applications can be accessed through the BILH Application Portal at this address:
Please complete the application and upload Resume/CV AND a Cover Letter stating your interest in the position; applications without these documents cannot be reviewed.
Pay Range:
$20.00 - $20.00The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.
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