Director of Rooms @ Chaminade Resort & Spa

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

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About our property:

  Discover the charm of Chaminade Resort & Spa in Santa Cruz, CA, where our team, managed by Pyramid Global, blends seamlessly into the scenic landscape. With 156 cozy guest rooms and 12,000 sq ft of meeting space spread across 12 unique venues, our resort is not just a workplace—it's a haven where nature meets hospitality.   Beyond the stunning views, Chaminade Resort & Spa is where our culture fosters growth and opportunities. As part of the Pyramid Global family, you'll enjoy perks like a 401k with a company match and recognition programs tailored to celebrate your dedication.   Join us in the heart of Santa Cruz at Chaminade Resort & Spa, where your career isn't just a job—it's an integral part of a workplace that nurtures personal and professional growth. Your journey to a fulfilling career amidst California's beauty starts here. Welcome to a workplace that feels as good as it looks!   #PGH-CHA  

What you will have an opportunity to do:

Director of Rooms

Chaminade Resort & Spa

Position Overview

Chaminade Resort & Spa is seeking a dynamic and experienced Director of Rooms to lead and oversee all aspects of the Rooms Division, including Front Office, Valet, Housekeeping, and Spa/Recreation.

There is a dedicated manager in each of these departments.

This leader will ensure exceptional guest experiences, operational excellence, and strong team engagement across all departments.

Nestled on 300 acres of scenic redwood forest in Santa Cruz, Chaminade offers a unique blend of resort amenities, wellness, and hospitality—requiring a leader who thrives in a fast-paced, guest-focused environment.

Key Responsibilities

Leadership & Operations

• Provide strategic direction and daily oversight for Front Office, Valet, Housekeeping, and Spa/Recreation operations
• Ensure seamless guest experiences across all touchpoints from arrival to departure
• Lead, mentor, and develop department leaders and team members
• Foster a culture of accountability, service excellence, and continuous improvement

Guest Experience

• Champion Forbes/AAA-style service standards and elevate the overall guest journey
• Resolve guest concerns promptly and professionally
• Monitor guest satisfaction scores, reviews, and feedback to drive improvements

Financial Performance

• Develop and manage departmental budgets and forecasts
• Drive revenue opportunities within rooms, spa, and recreation outlets
• Monitor labor and operational expenses to meet financial goals

Housekeeping Excellence

• Ensure cleanliness, maintenance, and presentation standards are consistently exceeded
• Oversee inventory controls, linen management, and vendor relationships

Front Office & Valet Operations

• Oversee reservations, front desk, concierge, and valet services
• Optimize arrival/departure processes and guest flow
• Ensure strong communication with Sales, Events, and Engineering teams

Spa & Recreation

• Oversee spa operations, fitness center, pool, and recreational programming
• Collaborate on wellness offerings and guest experiences aligned with the resort brand

Compliance & Safety

• Ensure compliance with all health, safety, and labor regulations
• Maintain emergency procedures and risk management protocols

Qualifications

• Minimum 3-5 years of progressive leadership experience in Rooms Division or Resort Operations
• Proven experience overseeing multiple departments (Front Office, Housekeeping, Spa/Recreation preferred)
• Strong financial acumen and budget management experience
• Exceptional leadership, communication, and problem-solving skills
• Experience in a luxury resort or full-service hotel environment preferred
• Knowledge of PMS systems (e.g., Maestro) and housekeeping management systems

Key Competencies

• Guest-centric mindset with a passion for hospitality
• Strong operational and organizational skills
• Ability to lead large, diverse teams
• High attention to detail and service standards
• Adaptability in a dynamic resort environment

Why Join Chaminade Resort & Spa?

• Work in a beautiful, nature-inspired setting in Santa Cruz
• Be part of a collaborative leadership team
• Opportunity to shape and elevate the guest experience across a premier resort
• Competitive salary, benefits, and growth opportunities

What are we looking for?

Compensation:

$130000

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$135000

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.