Catering & Conference Services Manager

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

Check out this video for more information on our great company!

About our property:

Welcome to OKANA Resort and Indoor WaterPark. Located along the picturesque Oklahoma River in the vibrant Horizons District, near downtown Oklahoma City, OKANA Resort & Indoor Water Park offers exceptional career opportunities.   Conveniently situated with a dynamic indoor waterpark, over 400 well-appointed guest rooms and suites, including premium riverfront accommodations, a range of dining options, and extensive meeting and event spaces spanning 30,000 square feet, OKANA provides a unique setting for a rewarding career journey.   Shape your career in the heart of Oklahoma City at OKANA. Join us to contribute to our distinctive atmosphere and foster your personal and professional growth. Be a part of OKANA Resort & Indoor Water Park, where your career aspirations meet a world-class destination. #BMC-Okana

What you will have an opportunity to do:

Find your belonging by being a part of our supportive and collaborative work environment that encourages growth and fosters success.

Join our Banquet team as a Senior Catering and Events Manager!

Our employees are Experience Curators who are professional memory-makers, creating personalized guest experience from start to finish. Experience Curators craft meaningful, over-the-top experiences that wow our guests time after time.

Our Vision for our team members:

• Be a part of the OKANA Resort & Indoor Waterpark team, where your career aspirations meet a world-class destination
• Contribute to our distinctive atmosphere and foster your personal and professional growth
• An individual committed to creating exceptional guest experiences
• Be appreciated for what you bring to the team
• Learn and grow with a company that values its associates

Why OKANA:

• Competitive wages
• People-first culture
• Health insurance
• Retirement savings
• Growth opportunities
• Paid time off
• Festive environment
• Perks & discounts

About the role

The Senior Catering & Events Manager is a leadership position whose main role is to be a liaison between the Group’s main contact and the Sales Department. This individual’s primary goal is to ensure the success of the meeting and event specifications as contracted by the client. They will work closely with the client during the pre-planning phase of the program and be on site during the event to ensure successful execution and client satisfaction. This individual must have a creative flare to suggest program enhancements for a memorable attendee experience, striving to earn the loyalty of the client for future business. They must work closely with operational departments in advance and during the event to communicate all details and share expectations, ensuring a successful event & positive experience for all attendees. The post meeting follow-up is extremely important regarding billing and feedback.

What you will be doing:

• Analyze requirement of function, outline available hotel facilities and services offered and quote pricing.
• Confer with guest and hotel department heads to plan function details, such as space requirements, publicity, time schedule, food service and decorations.
• Communicate accurately to operations the details needed to satisfy the contract and client needs.
• Lead banquet event order meetings.
• Prepare for and attend all applicable pre-cons and post-cons.
• Arrange for VIP amenities to be delivered.
• Check on functions regularly as they are being executed for groups.
• Prepare and send advance brochures/menus to prospective customers.
• Prepare and receive cash deposits, billing and payments.
• Sell liquor in accordance with state liquor laws.
• Work with Culinary team in menu planning to maximize revenue based on customer budget.
• Work with group sales on menu planning in order to maximize food and beverage revenues from groups.
• Execute guarantee and cut-off policies.
• Create, review and revise rooming lists and VIP lists.
• Prepare letters, proposals, BEO’s, thank-you notes, etc.
• Pre-check room setups, prior to arrival of the group.
• Know meeting room set-ups and capabilities.
• Know sleeping room configurations and types.
• Manage the event diary and adjust space in order to ensure maximum potential revenue.
• Respond to requests by Meeting Planners immediately.
• Maintain price integrity both in rooms and food and beverage.
• Manage existing accounts and follow up with client re-solicitation to capture future business.
• Participate in training, trade shows, field trips and community, industry and professional organizations to maintain high visibility in support of the achievement of sales and revenue goals.
• Pyramid Global Lead Referral Program. Actively seek business opportunities for other company-managed hotels.
• Meet or exceed goals set by the DOS, DOC and/or DOCS.
• Effectively supervise team to reach goals that have been set.
• Responsible for increasing overall revenue per attendee via aggressive upselling techniques, rooms management strategies, value added offerings and other creative methods.
• Report all unsafe conditions immediately.

What are we looking for?

What you bring to the role:

• Bachelor’s degree and/or 5 years of hotel sales or event services experience.
• Customer focused attitude.
• Strong communication skills, both written and verbal.
• Computer proficiency in Microsoft Office and resort POS & PMS systems.
• Confident and professional appearance.
• Adept problem-solving skills and resourcefulness in dealing with challenging situations.
• Ability to work well under pressure and as a team with co-workers.
• Sound time management skills; Being able to work on multiple projects.

OKANA Resort is part of Pyramid Global Hospitality, a leading hospitality company that offers career opportunities and has a steadfast commitment to putting people first.

Pyramid Global Hospitality is an Equal Opportunity Employer.

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.

Compensation:

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Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.