Lead the Future of Dentistry.Ā
Overjet is the world-leader in dental AI. Already, thousands of dental providers and insurers rely on our platform to deliver the best possible care. Now, weāre looking for talented people to fulfill our mission: improve oral health for all.
Overjet is where builders become leaders. Everyone here loves to make new things: new products, new partnerships, new content, and a new category of AI technology. And as Overjet grows ridiculously fast, so will you.
Simply put, thereās no better place to accelerate your career. Come join us!
The Role
The Practice Operations Team is dedicated to helping clinical teams deliver the best patient care at the dentist office. We apply Overjetās cutting-edge dental AI in a SaaS platform so dentists can consistently identify needed patient care and better explain treatment needs with powerful AI visualizations.
Weāre a cross-functional technical team blending backend, frontend, data engineering, machine learning, data science, and product. We work closely with sales, product, clinical, and customer success teams to rapidly iterate the Platform and delight clinicians and patients. Join us to transform both your next dentist appointment and the future of global oral healthcare!
We are looking for a Technical Support Engineer with strong technical and interpersonal skills, who will serve as the primary Support Engineer for the Overjet IRIS Image Capture platform.
Please note that this role will be paid in USD.
Responsibilities
Provide support to live customers via email, phone and meetings as required
Utilize a combination of cloud based and open source tools and frameworks to solve complex data problems
Write efficient and scalable code, ensuring code quality and adherence to best practices
Troubleshoot and resolve software defects and performance issues
Work cross-functionally with product, engineering, clinical and customer success teams to streamline the support processes for our IRIS customers
Ability to be "on-call" on non-working hours periodically, as needed and planned for by the team
Qualifications
Excellent academic background in Computer Science or other related field
2-5 years of experience of Software Engineering experience
3+ years of SaaS experience
Experience with customer supportĀ
Experience with Dental Practice Management Systems and Imaging Systems (nice to have)
Excellent customer-facing communication skills
Excellent verbal and written communication in English is required
Ability to thrive in a fast-paced, technical, and mission-focused environment
Our Hybrid Workplace
We have a unique hybrid workplace at Overjet ā which combines the teamwork of meeting in person, with the flexibility of working from anywhere.
Many of our positions are based in San Mateo, New York City, Boston, Salt Lake City, and Lahore. The Jetsetters who live in these āgeo-hubsā come to the office on Tuesdays and Wednesdays, while having the option to work from home the rest of the week.
Our People Team is happy to answer any questions about what hybrid work means for your specific role!
Overjet's Values
Excellence: Aim Higher
Velocity: Quickly Deliver Results
Ownership: Go the Extra Mile
Win-win: Care Deeply
Company Recognition
Honored as one of the Best Places to Work by BuiltIn in 2026, 2025, and 2024!
#4 on FastCompanys's Most Innovative Companies list in Healthcare for 2026
Named one of the TIME Best Inventions of 2024
Recognized in Newsweekās Most Loved Workplaces in America 2024
Won the Dental Health category at the Digital Health Awards 2024 and 2024 Best Places to Work by Built In
Recognized as one of the Top Startups of 2023 by LinkedIn
Included on the definitive 2022 Forbes AI 50
Featured in Bloomberg, Forbes, Fast Company, and TechCrunch
EEOC
Overjet is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences. Even if you don't meet 100% of the qualifications for this job, we strongly encourage you to apply!Ā
If you are a Colorado resident: Please contact us by emailing recruiting@overjet.ai to receive compensation and benefits information for this role. Please include the job title in the subject line of the email.
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