Posting Type
Remote
Job Overview
Are you looking to be in a workplace where colleagues inspire one another? Are you interested in competitive and impactful benefits? Do you prefer flexible work arrangements?Job Description and Requirements
Your Role in Action:Technical Skills/Responsibilities
Use SQL applications and toolstorun basic SQL queries
Respond to client questions, problems, andworkrequestson a daily basis
Develop anexpertisein company products andservices andthe initiative to take an active role in sharing this knowledge with customers
Partner with senior level team members as needed to troubleshoot and resolve customer incidents
Have or develop the experience to capably perform the Application Analyst position responsibilities
Policy and Procedure Skills
Followappropriate proceduresfor creating, categorizing, updating, escalating, transitioning, and resolving tickets. Attention to proper detail when coding and documenting tickets is essential foraccuratereporting andmaintaininghistorical ticket data
Monitor assigned open tickets, contact customers, and update tickets ona timelybasis
Provide responsive support to clients during normal shift hours, when scheduled for early and late shifts, and asidentifiedfor on-call or as requested by management. Early/Late shifts andon-callcould berequired ofthe qualified Application Analyst staff
Complete all daily tasks and projects
Track time daily
Expectations of the Role
Provide excellent customer service usingthe communication methodsdesignatedby Relativity
Is flexible to workan8-hour shift ranging from 6am-12am CEST (Poland) Time.
Demonstrate initiative to learnnew skills, such as SQL applications and tools to run basic SQL queries
Meet identified goalsregardingcustomerservicetechsupport metrics
Commitment to and consistent demonstration ofcore company values
Your Skills
Customer support experience
Client-focused and ability to understand expectations
Direct experience supporting clients as a primary contact or lead using phone and email
Experience troubleshooting complex issues
SQL and Windows platform experience
Travel 10% of the time
Relativity is a diverse workplace with different skills and life experiences鈥攁nd we love and celebrate those differences. We believe that employees are happiest when they're empowered to be their full, authentic selves, regardless how you identify.
Benefit Highlights:
Comprehensive health, dental, and vision plans
Parental leave for primary and secondary caregivers
Flexible work arrangements
Long-term incentive program
Training investment program
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.
Relativity is committed to competitive, fair, and equitable compensation practices.
This position is eligible for total compensation which includes a competitive base salary, an annual performance bonus, and long-term incentives.
The expected salary range for this role is between following values:
82聽000 and 122聽000PLNThe final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in this position.聽
Required Skills:
Application Management, Database Management, Project Management, Requirements Gathering, Software Development, Software Development Life Cycle (SDLC), Structured Query Language (SQL), System Implementations, Systems Analysis, Technical Supportkcura