Posting Type
Hybrid/Remote
Job Overview
The Senior Developer Services Specialist is a technical leader and trusted advisor who enables internal and external developers to successfully design, build, and scale solutions on the Relativity platform. This role serves as a senior escalation point for complex development scenarios, provides deep technical guidance, and influences best practices across the developer ecosystem. In addition to direct developer enablement, the Senior Specialist partners crossfunctionally with Engineering, Product, Sales and Customer teams to improve developer experience, platform adoption, and solution quality.Job Description and Requirements
Key Responsibilities
Act as a senior technical advisor to developers building custom applications and integrations on the Relativity platform, supporting complex and nonâstandard use cases with strong architectural judgment.
Lead advanced onboarding, enablement, and training for developer audiences by delivering solution design reviews and architecture guidance aligned with Relativity best practices.
Provideexpert guidance on the design and implementation of custom applications to ensure solutions are scalable, supportable, and aligned with platform capabilities.
Serve as an escalation point for highâimpact developer issues by conducting deep technical investigations, isolating root causes, and recommending durable,platformâappropriate solutions.
Build, test, and share sample code snippets, proofâofâconcepts, and other practical examples that help external developers visualize the recommended way to consume platform tools and APIs.
Leverage deep platform, API, and extensibility knowledge to resolve complex developer issues while balancing multiple concurrent work requests and deadlines.
Influence, document, and socialize development best practices, patterns, and guidance to improve overall developer experience and solution quality.
Partner crossâfunctionally with Product, Engineering,Account/Salesand Customer teams to provide highâsignal developer feedback and advocate for platform improvements.Â
Mentor and support Developer Services Specialists by providing technical coaching, sharing proven approaches, and contributing to team skill development.Â
Lead or contribute to strategic initiatives that improve developer tooling, documentation, andenablementprograms.Â
Communicate clearly, professionally, and proactively with customers and internal stakeholders whileoperatingindependently with a high degree of autonomy and accountability.
Identify, document, andsubmitproduct defects and actionable feedback discovered during developer engagements to support continuous platform improvement.
Participate in annual Relativity user conferences by leading flagship technical sessions and workshops that influence developer adoption, elevate platform best practices, and represent the voice of the external developer community.
Minimum Qualifications
Bachelorâs degree in Computer Science, Engineering, or a related field, or equivalent practical experience.
Significant experiencein software development, including designing, building, and supporting production applications.
Working knowledge of SQL and experience interacting with relational data stores as part of application development, troubleshooting, or reporting workflows.
Handsâon experience with modern development languages and technologies, including but not limited to .NET, JavaScript, RESTful services, JSON, and similar frameworks or protocols.
Strongproficiencywith modern development concepts such as APIs, application architecture, and cloudâbased solutions.
Demonstrated ability to independently troubleshoot and resolve complex technical issues across application, integration, and platform layers.
Experience working directly with developers or technical customers in a customerâfacing, consulting, or enablement role.
Excellent written and verbal communication skills, with the ability to clearly explain complex technical concepts to diverse audiences.
Proven experience collaborating crossâfunctionally in a fastâpaced, evolving environment.
Preferred Qualifications
Experience building or supporting solutions on extensible SaaS orplatform-basedproducts, with exposure to technical mentorship and developer enablement practices such as training or documentation.
Proven experience advising developers on architecture and best practices, resolving complex or nonâstandard technical scenarios, and translating developer feedback into actionable guidance or platform improvements.
Strong communicator with experience creating and delivering developerâfocused enablement content and engaging developer communities through documentation, presentations, workshops, webinars, or conference sessions.
Ability tooperateautonomously with strong judgment, mentor technical peers, and collaborate crossâfunctionally to drive improved developer experience and platform outcomes.
Familiarity with the Relativity platform, includingRelativityOneconcepts, APIs, and extensibility points, is strongly preferred.
Experience creating developerâfacing enablement materials such as sample code, reference implementations, tutorials, or architectural guidance, and presenting technical content through workshops, webinars, or conference sessions.
Relativity certifications or progress toward certification (e.g., Specialist, Expert, orplatform-specificcredentials) are considered a plus.Â
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