Job Description
About the position
We have an exciting opportunity for a Customer Logistics Specialist to make a difference at Kraft Heinz! The position lies within the local Benelux business unit and reports to the CS Manager.
Developing and leveraging the relationship with internal and external customers, being the point of escalation, will be your primary responsibility.
In brief, you are responsible for:
- Driving routines to minimize CFR impact of availability issues (e.g. forward warnings)
- Responsible for providing dedicated customer support to the retained organisation in order to understand, relay and resolve concerns with regards to customer processes and outputs with a focus on customer experience and customer happiness
- Building customer relationships with dedicated set of customers, you are the first contact point for all service and logistic queries
- Work together with Genpact (backoffice Customer Service in India) to prioritise activities and to call out issues
- Streamlining and optimising the Customer Service and order management processes to drive flawless execution focusing on cost, quality and service to support KHC targets
Qualifications
Must haves
Please kindly note that you need to have an EU Working Permit (Orientation Year Visa not included) in order to proceed for this position.
- Meaningful experience in Order Management or Customer Service related functions, including sound knowledge of logistics operations, S&OP and systems (ERP, OtC order management).
- Good computer proficiency, including experience working with Microsoft Office Suite.
- Fluent proficiency in Dutch and English is required.
Professional Attributes
- Interpersonal Skills - ability to manage continues improvement across different departments and communicate clearly and concisely at all levels of the business. This also includes being able to use positive language and turning a frustrating situation to a cheerful customer experience.
- Analytical - We’re a very data driven company, making it crucial to be able to translate complex data into a simple solution with an analytical approach.
- Emotional intelligence – listening to the customer - Listen more and talk less, and therefore truly understand the customer and through that demeanor build commercial chances to optimize the customer experience. Work with the highest level of trust, integrity, honesty and confidentiality.
- High pressure - A fast paced and dynamic environment is what keeps you energized and helps you to stay calm, cool and deliver results.
What we offer you
- An ambitious employer; we only want the best for you;
- A fast career track like only few other companies can match;
- A competitive salary and excellent bonus structure (above market);
- Flexibility; we have a hybrid working model providing you with the empowerment to ensure work-life balance.
- Always room for new insights; if you have an idea, please let us know, and we can set it in action!
Our Hiring Process
After the application and CV screening, you are invited to complete our Cognitive Assessment and will have an introductory telephone call with the Talent Acquisition Team. If positive, you will interview with:
1. Customer Excellence Manager and HR Business Partner
2. Head of S&OP and Cross-functional Interviewer
3. All positive? Job offer!
Location(s)
Amsterdam
Kraft Heinz is an Equal Opportunity Employer – Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes.