About the Role
In this role, you will partner with business leaders and engineers to build custom software that powers our iconic brands of Gap, Old Navy, Banana Republic, and Athleta. You will help define the product roadmap by working with other product management counterparts and leaders to understand upcoming capabilities to positively impact the customer experience. This leader will be responsible for key outcomes in e-commerce, with a focus on purchase experiences spanning cart, checkout, payments, and promotions — including the surfacing of promotional offers and the conversion and revenue metrics they drive.
What You'll Do
- Define the product roadmap by working with your product management counterparts and leaders to identify and drive forward new capabilities.
- Write robust requirements, prioritize the backlog, and work closely with the engineering teams to deliver and test quality software.
- Develop and manage project plans and key stakeholder engagement strategy on all initiatives.
- Build relationships with key business partners and other brand stakeholders; articulate product needs clearly and succinctly to different audiences and cross-functional partners.
- Develop in-depth knowledge of industry trends and standards to introduce continual process, tool, and methodology improvements.
- Identify, measure, and interpret results to validate product strategy; provide research, analysis, and support for identifying, evaluating, and resolving strategic opportunities.
- Influence strategy for area/team.
Who You Are
- Experience in designing, developing, and implementing platforms, APIs, and/or complex customer capabilities — particularly within e-commerce checkout, cart, or payments domains.
- Familiarity with checkout conversion optimization, cart abandonment reduction, promotions surfacing and redemption, and payment method integration (including digital wallets, BNPL, and fraud prevention).
- Experience working with large software engineering teams both within and outside of your domain.
- Demonstrate technical acumen; ability to influence and debate solutions with technical team members, to understand technology solutions and potential tradeoffs, and to represent technical concepts to nontechnical stakeholders.
- Ability to assess relatively complex situations and analyze data to make judgments and recommend solutions — including interpreting funnel analytics and A/B test results to drive checkout performance.
- Sound knowledge of concepts and procedures specific to own subject area and a basic understanding of the procedures in other relevant areas.