Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Job Title: Director â Service Delivery and Operations, Finance Shared Services
Location: Manila, Philippines
Position Summary:
The Director, Finance Shared Services (FSSC) â Service Delivery & Operations is responsible for leading the day-to-day operations of Record to Insight (R2I), Global Expense Management, and Professional Services Finance Operations. This role requires a strong foundation in accounting principles and financial operations to ensure the accuracy, integrity, and timeliness of financial processes and outputs.
The Director is accountable for delivering consistent, high-quality services while driving operational excellence, governance, and performance management. This leader ensures effective execution of core accounting and finance processes, including support of the close cycle, compliance with company policies and internal controls, and adherence to service level commitments.
The role provides strong people leadership, directly managing Senior Managers and ensuring alignment to business objectives and continuous improvement initiatives.
As the primary owner of service performance and operational governance, this leader establishes standards, monitors KPIs, and fosters a culture of accountability, collaboration, and continuous improvement across the organization.
This position reports to the Senior Director of Finance Shared Services.
Key Responsibilities:
1. End-to-End Service Delivery Ownership
2. Operational Governance & Performance Management
3. Leadership & Talent Development
4. Cross-Functional Partnership
5. Risk & Control Discipline
Perform other duties as assigned
Requirements:
#LI-PR1
#LI-Hybrid
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About Genesys:
GenesysŽ empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud⢠is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
Reasonable Accommodations:
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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
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