Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
ABOUT THE ROLE
The Manager, Data Platform Governance & Operations leads the implementation and day-to-day operation of governance frameworks across Genesysâ enterprise data platforms. This role ensures that data is trusted, discoverable, secure, and efficiently managed by defining and enabling governance controls embedded into enterprise data platforms such as Snowflake, Databricks, and Tableau.
You will partner with platform, engineering, and domain teams to operationalize data governance at scale, balancing enablement and guardrails, while improving data accessibility, compliance visibility, and cost efficiency across the ecosystem.
WHAT YOUâLL DO
Data Governance Operations
Platform Governance & Enablement
Data Catalog, Stewardship & Insights
WHAT YOU BRING
Required Qualifications
Preferred Qualifications
KEY SKILLS
BUSINESS IMPACT
#LI-GR1
#LI-Hybrid
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About Genesys:
GenesysŽ empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud⢠is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.
You can expect a response within 24â48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.
This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodationâsuch as application follow-ups or resume submissionsâmay not receive a response.
Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gend
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