Senior Account Executive -Public Sector

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Unlock the Future of Customer Experience with AI: Join Genesys as an Enterprise Account Executive Public Sector

Do you want to be part of a global, market-shaping company that is transforming how public sector organisations engage with citizens through AI, digital innovation, and experience orchestration?

Do you thrive in complex sales environments and enjoy winning new business with innovative technology across government, healthcare, and public services?

Are you energised by shaping sales strategies in a rapidly evolving public sector landscape, continuous learning, and being part of a high-performing, collaborative team supported by experienced leadership and an expert Sales Coach?

If so, we’d love to meet you.

At Genesys, we empower organisations to create personalised, predictive, AI-driven experiences—at scale. As a recognised leader in customer experience (CX) and contact centre solutions, we support public sector organisations in delivering more efficient, accessible, and citizen-centric services.

We’re building a diverse and inclusive sales organisation where people can grow, thrive, and make their mark. We are looking for exceptional Enterprise Sales Professionals who are passionate about helping public sector organisations unlock the value of AI, cloud, and experience orchestration.

Bring your ambition, curiosity, energy and drive, and together we’ll redefine what exceptional citizen experience looks like.

Role Overview

As an Enterprise Account Executive – Public Sector, you will be a key driver of growth, helping UK public sector organisations modernise citizen and employee experiences using Genesys’ AI-powered cloud solutions.

You will own the full sales cycle—from prospecting to close—championing our innovative AI capabilities, including predictive AI, conversational AI, and our industry-leading Experience Orchestration platform.

You will engage with stakeholders across central government, local authorities, healthcare, and other public sector bodies, navigating complex procurement processes and long sales cycles.

You’ll be working in a collaborative coaching environment, with a supportive and experienced leadership team, with ongoing professional development.

Key Responsibilities

🚀 Accelerate Pipeline & Growth

• Identify, create, and expand new business opportunities across UK public sector accounts
• Build and manage pipeline aligned to public sector frameworks and procurement cycles
• Engage senior stakeholders with a compelling vision for AI-driven citizen experience transformation

🤝 Engage & Inspire Clients

• Understand public sector challenges such as budget constraints, accessibility, and service efficiency
• Align Genesys’ AI, digital, and orchestration capabilities to public service outcomes
• Develop value-led proposals focused on measurable outcomes (e.g. cost efficiency, service improvement, citizen satisfaction)

🏆 Execute the Genesys Way of Selling

• Lead complex SaaS deals within regulated and structured procurement environments
• Apply MEDDPICC methodology to navigate multi-layered decision-making processes
• Build strong champions across business and technical stakeholders

💡 Become a Trusted Advisor

• Influence senior public sector leaders with insights on digital transformation and AI adoption
• Demonstrate understanding of policy, compliance, and governance considerations
• Support organisations in improving service delivery, accessibility, and operational efficiency

🤜🤛 Win Together

• Collaborate with SDRs, solution consultants, partners, marketing, and customer success teams
• Engage with ecosystem partners and frameworks relevant to public sector procurement
• Represent and embody One Genesys values in every interaction

Minimum Requirements

• Proven track record selling enterprise SaaS or Cloud/Digital solutions into the public sector (UK)
• Experience navigating public sector procurement frameworks
• 7+ years managing and closing complex, multi-stakeholder sales cycles
• Experience with MEDDPICC methodology
• Strong business acumen, communication, negotiation, and stakeholder engagement skills
• Evidence of consistent overachievement

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.

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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.