Store Operations Specialist

At DICK’S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams.  We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.

If you are ready to make a difference as part of the world’s greatest sports team, apply to join our team today!

OVERVIEW:

Job Duties & Responsibilities

• Provide support for Store Process and Services Owners  with a variety of tasks including: editing SOP’s and keeping them updated on DSGN, supporting the execution of annual operational tasks (e.g., Holiday Hardware Health Check, Stockroom Attack), working cross-functionally to support seamless operations for uniform design, procurement, and allocation for all banners, and supporting the coordination of technology updates and rollouts across all banners.

• Manages the Store Solutions inbox. Reviews inbound inquiries, provides responses to routine questions, routes escalations to Process Owners, and tracks resolution progress.

• Drafts, edits, and submits store-facing communications, including HomePlate tasks, weekly priorities, and leader notes, and store surveys. Ensures content is clear, accurate, and aligned with enterprise operating standards.

• Supports ad hoc projects across Front of House, Back of House, and Store Services during enterprise initiative setup, testing, and launch.

QUALIFICATIONS:

• Bachelor's Degree

• 1 - 3 Years of Retail experience a plus but not necessary

• Ability to adapt to various types of work

• Strong inter-personal skills required

• Enjoys a fast-paced work environment

• Organizational skills

• "Know your audience" and communication skills a plus

#LI-SL1

VIRTUAL REQUIREMENTS:

At DICK’S, we thrive on innovation and authenticity. That said, to protect the integrity and security of our hiring process, we ask that candidates do not use AI tools (like ChatGPT or others) during interviews or assessments.

To ensure a smooth and secure experience, please note the following:

• Cameras must be on during all virtual interviews.

• AI tools are not permitted to be used by the candidate during any part of the interview process.

• Offers are contingent upon a satisfactory background check which may include ID verification.

If you have any questions or need accommodations, we’re here to help. Thanks for helping us keep the process fair and secure for everyone!