Workplace Ambassador

Job Title

Workplace Ambassador

Job Description Summary

The Ambassador is a key member of the Cushman & Wakefield onsite account team for the client. This individual is part of a broader Workplace Experience team that aims to ensure employees feel productive, engaged, and well supported in the workplace, and that they can thrive in a dynamic environment. The Ambassador, acting as the first line of response for all employee questions and needs, will also be responsible for ensuring daily space readiness, so employees can be productive without challenges. The Ambassador will function as the “eyes and ears” of the workplace - proactively identifying and solving issues before they pose a challenge to an employee. They will provide high-level audio-visual services, troubleshooting and support, and ensure spaces are appropriately prepared for use. The Ambassador will support customer inquiries and complaints, schedule vendors as needed, and follow-up with customers to ensure high customer satisfaction.

We are looking for a highly collaborative self-starter who enjoys solving problems, has fantastic communication skills, and can bring an elevated customer experience to employees and visitors in the workplace environment.

Job Description

ESSENTIAL FUNCTIONS AND RESPONSIBILITES

• Provide a warm welcome to all employees and guests, leaving them with a positive and professional first impression
• Help educate employees and visitors on equipment, processes, space use, workplace protocols, and etiquette
• Act as the first line of response to user question and troubleshoot issues. Ensure complaints, questions, concerns, and suggestions from employees are addressed and conduct follow-up, if needed
• Cultivate and maintain trusted relationships with end users and cross functional colleagues.
• Follow escalation protocols, having all required knowledge of cross functional teams’ responsibilities
• Regularly assess space readiness, ensuring workspaces, conference rooms, and offices are properly equipped and employee ready
• Address all incoming requests from business units on conference services related support at multiple locations using various scheduling programs
• Collaborate with Corporate Physical Security to align security protocols for employees and visitors in the workspace with building security policies
• Function as the “eyes and ears” of the workspace and proactively submit work orders for building maintenance needs, repairs, broken or missing furniture before an end user is impacted. Ensure issues are resolved appropriately 
• Meet and escort vendors for facility repairs, maintenance, or testing
• Collaborate with Facilities, IT, janitorial, and catering to provide wholistic support to employees for conference services related support at multiple locations
• Act as designated Safety Officer in the event of building emergencies directing and leading employees through developed emergency procedures in collaboration with building procedures
• Obtain voice of the customer data (quantitative and qualitative) to capture service needs. Share information with managers, as relevant
• Identify and escalate process improvement opportunities to manager and collaborate on new, innovative solutions

Key Competencies

1.Communication – Comfortable corresponding with executive level clients, and interacting with individuals at all levels

2.EQ – Showcase exceptional emotional intelligence and empathy

3.Organized – Detail oriented, confident, self-starter with exceptional organizational skills

4.Proactive – Maintain a “can do” mentality with the ability to act with minimal information

5.Character – Demonstrate integrity, accountability, self-awareness, and strong work ethic.  Showcase strong business acumen

6.Professional – Project an approachable and professional image in personal appearance, manner, and demeanor

7.Resilient – Ability to work under pressure, while acting in a calm manner

8.Technology Proficiency – Ability to successfully use the Microsoft Suite and comfortability in learning proprietary tech tools

9.Familiar with Facility Management practices

WORK ENVIRONMENT

This job operates in a professional office environment and routinely uses standard office equipment such as computers, phones, multi-function copiers, and filing cabinets.  May be required to travel outside in varying weather conditions. Ability to assist setting/resetting meeting room and collaboration area furniture. Monitor supply inventories and order as needed.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.

The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications.

The company will not pay less than minimum wage for this role.

The compensation for the position is: $20.70 - $24.35

Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email Accommodations@cushwake.com. Please refer to the job title and job location when you contact us.

INCO: “Cushman & Wakefield”