Mobile Technician Leader

Company

Compensation

****Equal Opportunity Employer, Disabled/Veterans encouraged to apply**** 

• Lead a team of 15+ technicians, provide leadership and guidance to deliver company results. 

• Meet one-on-one with direct reports to provide coaching and mentoring and help them find solutions. 

• Retrieve, review, and monitor metrics, reports, process documentation, customer service logs, and/or training or safety records as needed to analyze team productivity reports and follow up with technicians as necessary to make recommended changes to improve maintenance and repair efficiency. 

• Travel to technician and customer locations frequently. 

• Participate in and/or lead regular meetings with market team members across various organizational functions, such as dispatch, parts, and billing etc. 

• Monitor operations to ensure that technicians comply with administrative and DOT policies and procedures, safety rules and regulations, applicable environmental and/or government regulations, and work is accomplished in a manner consistent with organizational standards and requirements. 

• Perform onboarding activities for technicians, such as requesting equipment or tools and company-issued service trucks, completing all forms of new hire documentation, and/or providing access to various company systems to ensure all have resources, tools, and equipment they need to complete their work safely and effectively. 

• Regularly conduct safety audits and Quality Control Inspections (QCIs) and Safety Audits. 

• Assist in the development of and/or adherence to a monthly budget. 

• Coordinate with market team members to set goals and strategies for improving team and market productivity. 

• Collaborate and coordinate with dispatch and sales team to ensure each tech has a full schedule every day.  

• Delegate work to technicians as unscheduled repair calls come in and coordinate with internal team accordingly. 

• Participate in a regular safety meeting to review organizational safety information and messages to reiterate the safety culture of the company. 

• Implement safety processes and procedures and monitor technicians’ adherence to them. 

• Provide guidance and expert advice to management, subordinates, or customers on technical, systems- or process-related topics and encourage others to do the same. 

• Collaborate with customers to provide solutions that meet customer vehicle maintenance requirements. Able to function as liaison between FSCA technicians and customers. 

• Facilitate communication and problem solving across various organizational functions to resolve any issues. 

• Provide technicians with standard and emergency operating procedures for maintenance, replacement, and repair work.  

• Monitor inventory levels of equipment, parts, or tools across technicians.  

• Interview, select, and train new technicians.  

• Actively work across FSCA organizations to resolve items related to the technician’s role, such as HR, Parts/Procurement, Fleet Management, IT, etc. 

• Operate a company-issued vehicle to travel to technicians and customer locations. 

• May perform some technician duties such as preventive maintenance or parts repairs or replacements as needed using the appropriate tools and equipment to model appropriate practices for technicians. 

• Performs other duties and responsibilities as assigned. 

• Bachelor’s degree in a related discipline and 6 years’ experience in a related field. The right candidate could also have a different combination, such as a master’s degree and 4 years’ experience; a Ph.D. and one (1) years’ experience in a related field; or 10 years’ experience in a related field. 

• 1+ year of experience in management or lead role. 

• Safe drivers needed; valid driver’s license required. 

• Due to interstate operating authority commerce regulations, candidates must be at least 21 years or older.  

• Skills in coaching, mentoring, teaching, discipline, having difficult conversations and ‘tough love’ as it pertains to mobile technicians. 

• Knowledge of the mobile work environment and challenges, maintenance practices, and processes requirements for mobile maintenance. 

• Ability to coordinate multiple group efforts to solve issues related to the technician job. 

• Ability to act with a high sense of urgency. 

• Ethics & Values: Adheres to an appropriate and effective set of core values and beliefs during both good and tough times; acts in line with those values; rewards the right values and disapproves of others; practices what he preaches. 

• Action Oriented: Has a sense of urgency daily; is action oriented; not fearful of acting with a minimum of planning; seizes more opportunities than others. 

• Technician Focus: Will seamlessly adjust leadership approaches and technique to manage a diverse set of technicians.  

• Customer Focus:  Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in services; acts with customers/technicians in mind; establishes and maintains effective relationships with customers/technicians and gains their trust and respect. 

• Systems: Demonstrated ability to learn and use IT systems related to technician day to day activity and performance, such as various dispatching software, reporting tools, Workday, Salesforce, Kronos, Power BI, etc. 

• Functional/Technical Skills: Has the functional and technical knowledge and skills to do the job at a high-level of accomplishment. 

• Listening: Practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even when he disagrees. 

• Interpersonal Savvy:  Relates well to all kinds of people – up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably. 

• Problem Solving:  Can identify problems and develop practical solutions. Able to understand internal constraints and avoid a ‘take it or leave it’ approach to problem-solving. 

• Safety Boots & Safety Glasses reimbursement 
• Uniforms provided with laundry service