âThe AI startup growing faster than Canvaâ
Thatâs what the Financial Review called us. In 18 months, we supported over 73 million patient visits and become one of the fastest-growing companies in the world.
We pivoted from broad healthcare AI to building Earthâs finest AI Care Partner. Today, we support over 2 million patient sessions weekly across 116 countries and over 110 languages. Hundreds of thousands of clinicians use Heidi to complete documentation.
Our mission is simple: strengthen the human connection at the heart of healthcare.
Weâve found product-market fit with individual clinicians through our freemium medical scribe, transforming unstructured clinical visits into structured text artefacts. Clinicians and organizations quite like it. Now, we embark upon consuming more than just documentation. Every new job a clinician delegates to Heidi makes patients feel more attended to, cleans up health system logjams, and lets clinicians be clinicians again.
Thatâs where you come in.
Weâre looking for a Product Manager to build the next generation of clinical intelligence at Heidi. Millions of clinical sessions per week generate an extraordinary volume of structured health data. Your job is to turn that into products that help clinicians, health systems, and Heidi itself make better decisions.
This role blends structured data products, AI-native experiences, and exploratory product discovery. You will own how clinicians and organisations interact with their clinical data: analytics, reporting, operational insights, and the intelligent surfaces that make Heidi more valuable the more itâs used. When a clinic understands its referral patterns, when a health system sees adoption across departments, when an AI model gets smarter because the data underneath it improved: thatâs your work.
This role will be based in either our Sydney or Melbourne office.
We donât care about logos; the traditional insignia of competence. Weâll evaluate senior well-credentialed candidates and young, hungry hopefuls alike.
Own product strategy and roadmap for Heidiâs intelligence products, setting clear goals and being held accountable to achieving them
Build intelligent experiences that help clinicians and health systems unlock deeper understanding from their clinical data
Own reporting, analytics, and insight surfaces that make Heidi more valuable the longer a customer uses it
Scope and ship AI-native features that turn clinical data into proactive insights and decision tools
Match deep customer understanding with business goals to deliver products that drive retention and expansion
Prioritise across new intelligence capabilities, data quality, and the infrastructure that supports them
Work with AI and product teams so intelligence products stay ahead of what the underlying models can do
Work with engineering on architecture trade-offs at a technical level
Spot patterns that multiple teams are solving separately and consolidate them
BA/BS in a technical or analytical field (e.g. Computer Science, Engineering, Information Systems, Analytics, Mathematics, Physics, Applied Sciences, or related)
4+ years in product, infrastructure, or technical roles, though we care more about what youâve built than time served
A romantic streak about software and a belief that great design transforms someoneâs day
Technical enough to hold your own with engineers, credible enough to present infrastructure trade-offs to leadership
Genuine curiosity about what breaks when software moves from development to production at scale
Experience in data products or platforms (metrics layers, data APIs, semantic modelling) is a genuine advantage, though the right person can learn the domain
You build with AI tools (Cursor, Claude Code, whatever ships faster) and can show what youâve made with them
Fluency with core LLM concepts and systems (prompting, fine-tuning, embeddings, retrieval, evaluation) and the judgment to translate these into reliable, user-facing products
You default to building over requesting
Strong opinions, weakly held; youâll shift the room when youâre right
Data fluency with diagnostic teeth; you can read usage data and distinguish a product problem from a data quality problem from a customer-specific issue
If you answer âNOâ to these questions, this may not be the job for you:
Are you an execution powerhouse?
Have you shipped something this week?
Are you good at games?
Did you have a weird teenage hobby?
Are you able to execute without a legion of data analysts, product marketers, and research coordinators at your beck and call?
Does the prospect of making health systems a lot nicer make you feel fuzzy inside?
Our health systems hurt everybody. Systems are log-jammed, cliniciansâ lives degrade in quality, and patients churn through the meat-grinder.
This is neither a special nor interesting insight.
However, it means weâre solving a real problem. Hundreds of thousands of clinicians use Heidi. Every clinician using Heidi gets hours back in their day. This is the starting point to build the product of your dreams: immense distribution, and a world of potential.
Youâll join a team that doesnât celebrate fundraise milestones, imaginary valuations, and glossy PR. We live and breathe the pain of modern health systems, and wonât rest until weâve exacted the change weâd like to see. Weâre medicos, engineers, and designers whoâve felt (on every side of the equation) what non-care feels like - the moral and practical toll as a provider or receiver.
The bad news is itâs not an easy job - you will tear your hair out more than once. Modern technology company concepts donât transpose unto healthcare easily. The lows are really low.
The good news is you will trust and admire everybody you work with, and rest easy knowing youâre doing THE defining work of your career. The highs are blindingly high.
Heidi will take care of you. We offer a generous $500 annual development budget and serious equity.
True A-players progress extremely fast here. The nature of the scale-up game is demanding, but we donât track hours or micromanage - youâre trusted to perform. We value mental health and adapt to your schedule. We operate on outcomes > inputs, not process theatre. We all take the bins out, metaphorically and literally.
Heidihealth.com.au
https://heidihealth.com.au.com