Blackbird Labs is a loyalty and payments platform establishing meaningful connections between the world’s best restaurants and their customers.
Served up in 2022 by Ben Leventhal, co-founder of Eater and Resy, Blackbird offers a fully customizable loyalty programming platform for restaurants and a consumer app designed to make every guest feel like a bonafide VIP no matter where they dine. Backed by Union Square Ventures, a16z, Amex Ventures, Variant Fund, and other forward-thinking investors, Blackbird is out to revolutionize the restaurant industry.
At Blackbird, our values guide everything we do and our talent principles define the key traits we seek in our employees.
We have passion for our product – committed to our mission and instinctively think like and go the extra mile for our customers. We are elite performers – striving for excellence, going above and beyond to achieve exceptional results, and learning quickly with horsepower, drive, and grit. We make others better – taking initiative to elevate others, giving and receiving feedback, and championing a culture of growth. We hold one another accountable to living out our talent principles as we march together to achieving our mission.
Overview:
We’re hiring a Field Operations Contractor to support our Hamptons market rollout. This role is ideal for someone with a background in hospitality, hospitality tech, or restaurant vendor/supplier operations. You’ll be the face of our brand in the field—installing our platform, supporting restaurant teams, and ensuring a smooth go-live experience. This position requires you to be located in the Hamptons.
Key Responsibilities:
Coordinate on-site installations and onboarding for new restaurant partners
Set up hardware and software according to site-specific requirements
Train/retrain front-of-house staff and management on product usage and best practices
Act as a trusted point of contact for operators during and after launch
Troubleshoot issues in real-time and relay insights to the internal team
Help maintain momentum post-launch to ensure product adoption and partner satisfaction
Who You Are:
You’ve worked in or closely with the hospitality industry (restaurants, tech vendors, POS providers, etc.)
You're tech-savvy and a quick study—comfortable picking up new systems to support partner setup, troubleshooting, and account management.
You’re organized, hands-on, and not afraid to roll up your sleeves
You’re a strong communicator who can build quick rapport with operators and staff
You have flexible availability and can adapt to changing field needs (some early mornings/evenings)
You’re located in the Hamptons with reliable transportation (car)
You own a MacBook Pro
Pay & Commitment:
$25-$30/hour based on experience
20-30 hours per week
Contract-based, with potential for continued engagement depending on performance and market growth
Blackbird Labs is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Blackbird will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable law. For US applicants, you may view the Know Your Rights notice here. Additionally, Blackbird participates in the E-Verify program.
Join us and find out what the best work of your career could look like here at Blackbird.
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