Axle is a bioscience and information technology company that offers advancements in translational research, biomedical informatics, and data science applications to research centers and healthcare organizations nationally and abroad. With experts in biomedical science, software engineering, and program management, we focus on developing and applying research tools and techniques to empower decision-making and accelerate research discoveries. We work with some of the top research organizations and facilities in the country including multiple institutes at the National Institutes of Health (NIH).
Benefits We Offer:
Axle is seeking an IT Operations Technical Lead to oversee and optimize hybrid cloud and on-premise infrastructure. This role combines hands-on technical leadership with ITIL-based operations, automation, and incident management. The ideal candidate brings deep Linux expertise and a focus on reliability, scalability, and modern workloads like AI/ML.
Responsibilities:
Lead and manage IT operations aligned with ITIL processes including Incident, Problem, Change, and Release Management
Provide hands-on leadership in managing Linux and Windows environments across cloud and on-premises infrastructure
Own and drive incident response, root cause analysis, and service restoration for mission-critical systems
Design, build, and maintain golden images, patching strategies, and system hardening standards
Lead patch management and vulnerability remediation programs ensuring compliance and system integrity
Develop and implement automation solutions using modern approaches including Vibe Coding (AI-assisted development) to accelerate operational efficiency and reduce toil
Support and optimize infrastructure for AI/ML workloads, including provisioning, scaling, and performance tuning
Manage and maintain GPU-enabled environments and instances for high-performance computing and machine learning use cases
Oversee and optimize infrastructure monitoring, logging, alerting, and observability frameworks
Manage and mentor a team of systems engineers; provide technical guidance and performance oversight
Collaborate with architecture, security, and development teams to improve reliability, scalability, and operational efficiency
Support hybrid environments including cloud platforms and on-premise data centers
Ensure proper documentation, runbooks, SOPs, and operational readiness
Stay abreast of new technologies in your areas but not limited to US Federal Standards, NIST Publications, cloud computing & deployment, site reliability engineering, security standards and compliance best practices etc.
Requirements:
Must have 5+ years of experience leading operations team with hands-on experience in driving operational process improvements and technological advancements.
Proven experience implementing and operating within ITIL frameworks
Axle