Director, Social Media

Job Title:

Director, Social Media

Job Description

We’re Concentrix. The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. Join us and be part of this journey towards greater opportunities and brighter futures.

We are building a B2B challenger brand, one that doesn’t blend in, doesn’t play it safe, and doesn’t sound like everyone else in enterprise tech.
Social is one of our most powerful stages. It’s where our point of view shows up, where our leaders earn credibility and it’s where buyers, partners, and talent decide whether we feel relevant, or forgettable.
This role exists to make sure we show up with confidence, clarity, and impact.
You will own the global social media strategy for Concentrix, unifying a complex ecosystem of corporate, regional, local and executive channels into one distinctive, intelligent, brand voice. This is not a channel management role. It’s about influence, reputation, and shaping how the brand is experienced on leading social channels.
The mandate is simple: Build something differentiated, make it visible and that the brand leads with authority.

What you will do in this role

In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet.

Lead Global Social Media Strategy
•    Define and deliver a global social media strategy across corporate, regional, local and executive channels.
•    Translate corporate strategy, product innovation, and leadership thinking into social content people actually want to follow, share, and discuss.
•    Establish a clear, challenger-brand voice that is consistent globally but culturally fluent locally.
•    Set standards for how Concentrix shows up with confidence, credibility, human, and distinctive.
Build Influence at Scale
•    Lead executive and ambassador social programs that build authentic visibility and thought leadership.
•    Partner closely with senior leaders to shape narratives and elevate their presence online and in their circles of influence.
•    Ensure social content strengthens brand credibility with buyers, partners, and talent.
Drive Performance and Insight
•    Own social listening, insights, and performance reporting across the global ecosystem.
•    Move beyond vanity metrics to understand impact on brand perception, reputation, and commercial outcomes.
•    Use insight to continuously refine strategy, content formats, and channel focus.
Create a Scalable Global Operating Model
•    Evolve governance, playbooks, and operating systems that enable speed without sacrificing quality.
•    Align more than 200 global handles under a shared strategic framework.
•    Collaborate with regional teams to balance global consistency with local relevance.
Push Creative and Cultural Relevance
•    Monitor emerging platforms, formats, and cultural trends, and act early.
•    Encourage experimentation, innovation, and smart risk-taking.
•    Ensure social content reflects a challenger mindset and earns attention in crowded feeds.
Build and Lead the Team
•    Build, lead, and develop a high-performing global social media team.
•    Partner closely with Marketing, Communications, Sales, Product, and Creative teams to deliver integrated campaigns.
•    Set a high bar for originality, quality, and impact.

Objectives & Measures of Success
•    Concentrix is recognized as one of the most distinctive and credible B2B  challenger brands on social.
•    Social content is shared, referenced, and discussed, not ignored.
•    Senior leaders are visible, authentic, and influential online.
•    Global social channels operate with clarity, confidence, and consistency.
•    Social activity demonstrably supports brand growth, reputation, and commercial outcomes.
•    A scalable, future-ready global social media operating model is in place.

Your qualifications

We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.

Concentrix is a great match if you have:

Essential
•    Native English speaker with exceptional editorial standards.
Significant experience leading social media strategy within a global enterprise organization.
•    Strong understanding of B2B technology, services, or intelligent solutions environments.
•    Proven track record of building and scaling complex, multi-market social ecosystems.
•    Experience working closely with senior executives and influencing at leadership level.
•    Strong analytical mindset with the ability to connect insight to action.
•    Comfortable operating in global, matrixed organization.
•    Deep understanding of social formats, culture, pacing, and tone.

Nice to Have
•    Experience across both B2B and consumer or agency environments.
•    Exposure to executive thought leadership or ambassador programs at scale.
•    Experience evolving governance models in large, decentralized organizations.
•    International experience and strong cultural fluency.

Core Competencies & Leadership Capabilities
•    Strategic and commercially grounded.
•    Creatively ambitious with strong editorial judgement.
•    Confident influencing senior stakeholders.
•    Disciplined builder of systems and standards.
•    Curious, culturally fluent, and trend aware.
•    Comfortable challenging conventional B2B approaches.
•    High standards for quality, originality, and impact.

Power the best version of you!

At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”

Concentrix is an equal opportunity employer

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Location:

UK, Work at Home, GB

Language Requirements:

English (Required)

Time Type:

Full time