Success Engagement Manager- SmartMDU

This is a remote position that could be based anywhere in theUnitedStates or Canada. Please note that as part of the recruitment and hiring process, there is an in-person meeting that will take place.

SmartMDU on the Calix Broadband Platform transforms the managed Wi-Fi experienceinmulti-dwelling units(MDUs), improving resident experience, boosting property manager efficiency, and helping service providers expand their residential markets.We are looking for a hands-on and experiencedSuccess Engagement Managerto work directly withManaged Service Providers (MSPs) and Communication Service Providers (CSPs)to drive Calix growth inthe MDU market. 

Responsibilities and Duties: 

• Projectmanagethe new product launch process for the customer, from point of sale, through onboarding,launchand adoption.
• Create,maintainand evolve comprehensive enablement programs forMSPs and CSPs toleverageas they go to market with SmartMDU. 
• Develop enablement content including success roadmaps, enablement guides, knowledge articles, videos,employeeand property managertraining materials.
• Lead SmartMDUgoto market planning efforts withMSPs and CSPs.
• Partner withProduct, Marketing, Services, Success, and Sales teams tohelpcreate compelling multi-dimensional solutions that deliver exceptional value toManaged Service Providers (MSPs) and CommunicationServiceProviders(CSPs). 
• In conjunction with the above, helpdevelop andsuccessfully deployuse cases for SmartMDU.
• Collaborate with Marketing to developcompelling Market Activation content forMSPs and CSPs toutilizein theirgo tomarket efforts. 
• Gather product feedback for continuous product enhancementsandimproveduser experienceand help customers plan to maximize their benefit with new feature releases.
• Effectively communicate,validate, and propagate self-serviceand digitalassets for customers.
• Participate in broader support of theCalixCommunity through authoringbestpractice articles andcollaborating with Marketing to create compellingcustomercasestudies.
• Consistently drivecustomers’success with our SmartMDUSolutions.

Qualifications: 

• 8+ years’ experience inrelevant solution/productmanagement,marketingor success.
• 1-3+ years of direct customer advocacy and engagement experience incustomer success,professional services consulting,projectmanagementor account management functions.
• Experiencein the MDUmarketrequired.
• ExperiencewithManaged Service Providersrequired. 
• Experience in both B2B and B2B2C marketing preferred.
• Experience developing enablement content and developing and delivering training preferred.
• Project management experience preferred. 
• ExperienceinSaaS,Telecommunicationsor commercial Wi-Fiindustry preferred.
• Thorough understanding of marketing and launch processes for hardware and software.
• Ability to learn/understand technical aspects of the network and solutions to deliver Wi-Fi.
• Strong written communication and public speaking/presentation skills.
• Demonstrated ability to think strategically, execute tactically while providing consistent andhigh levelsof customer satisfaction and retention in a fast-paced environment.
• Proactivenature,approachingall situations with an empathetic and patient manner.
• Working knowledge ofMicrosoft Office. 
• Travel Expectations: Less than 25%. Must have a valid driver's license.

#LI-Remote