MRI Patient Registration Coordinator - 40 hours/week, days

Under the supervision of the MRI Scheduling Supervisor/Patient Services Facilitator, the MRI Patient Registration Coordinator will assist with the delivery of patient care at Lahey Outpatient Center Danvers, but also at times, in the role of tech aide positioning patients and assisting the technologist as requir

Essential Duties & Responsibilities including but not limited to:

• Greets patients in a prompt and courteous manner.

• Answers/directs calls and pages when required.

• Registers patients accurately through the computer to ensure a proper check in process, verifying the patients identification, scanning the health insurance card in EPIC, have the  patient sign a consent for treatment/billing, scan documents into EPIC, wristband patient, and verifies and updates all registration, guarantor and insurance fields to ensure eligibility, benefits, copay and preauthorization are all in place..

• Collects co-payments and ensures all patients without insurance pay at time of scan. Reconciles collections in EPIC, closes cash draw and delivers payments to the appropriate party before end of shift.

• Performs MRI safety screening with patient for metal implants and other contraindications.

• Makes necessary arrangements for outpatient ride assistance.

• Arranges ambulance service for inpatients to our satellite locations when applicable and transport services for in-house patients.

• Mails transcribed reports to the patient and/or an additional physician as per patient request at the time of his/her scan.

• Transcribes, scans and files all outpatient orders into Epic. 

• Reviews orders for accuracy in accordance with MRI Protocol Manual.

• Sorts and distributes mail. 

• Copies and prepares MRI safety screening form packets.

• Contacts patients regarding arrangements for cd pickup which are required for radiologist comparison. Processes patient and referring provider requests for MRI results report and CD of images.

• MRI scheduling/rescheduling of patient appointments.

• Performs phone MRI safety pre-screening with patient including follow up on:  GFR lab results; orbital x-rays and ensures all metal implants and contraindications research has been completed for the day’s patients. Documents all important patient correspondence i.e. operative notes, insurance updates and implants which are essential for MRI safety and patient satisfaction.                                                    

• Inpatient scheduling as needed.

• When call queues are busy, backs up MRI Schedulers on ACD (Automated Call Distribution) system as needed.

• Emails Radiologist daily coverage schedule to all MRI Department staff.

• Monitors front office inventory levels and purchases office supplies as necessary.

• Provides courteous interaction between the MRI Department and referring hospitals/physicians’ offices.

• Works with MRI Scheduling Supervisor/Patient Services Facilitator and Chief Technologist in implementing policies regarding patient care.

• Completes special projects as requested by management.

• Reads and responds to all e-mails appropriately and promptly.

• Maintains clean waiting rooms and coffee station.

• Completes all annual safety training for MRI and Hospital mandatory Healthstream learning modules.

Secondary Responsibilities:

• Performs technologist aide functions as needed i.e. screens patient, changes patient, assist with lifting/positioning of the patient in preparation for the MRI, obtains CD at end of exam for patient and cleans MRI scanner room.

• Interviews patients, obtains pertinent clinical history before MRI examination and fully informs patient about the exam.

• Assists getting the patient changed for their exam. Assists getting the patient in and out of the scan room.

• Assists Technologist with positioning of patients.

• Conducts proper discharge of patient.

• Confirms with the technologist that the patient leaves with the correct CD if applicable.

• Ensures the stocking of scan rooms and linen closets.

• Assists claustrophobic, elderly, pediatric and inpatients.

Organizational Requirements:

• Maintain strict adherence to the Lahey Hospital and Medical Center Confidentiality policy.

• Incorporate Lahey Hospital and Medical Center Standards of Behavior and Guiding Principles into daily activities.

• Comply with all Lahey Hospital and Medical Center Policies.

• Comply with behavioral expectations of the department and Lahey Hospital and Medical Center.

• Maintain courteous and effective interactions with colleagues and patients.

• Demonstrate an understanding of the job description, performance expectations, and competency assessment.

• Demonstrate a commitment toward meeting and exceeding the needs of our customers and consistently adheres to Customer Service standards.

• Participate in departmental and/or interdepartmental quality improvement activities. 

• Participate in and successfully completes Mandatory Education.

• Perform all other duties as needed or directed to meet the needs of the department.

Minimum Qualifications:

Education:

• High school graduate required.  Advance education is preferred.

• Knowledge of PC computer systems, ability to learn basic scheduling software and work with word processing applications.

Licensure, Certification & Registration:

• BLS

Experience:

• 3-4 years’ experience in a fast-paced health care medical facility setting.

Skills, Knowledge & Abilities:

• Typing speed 50 WPM, third party payor knowledge and insurance background required.

• Must have exceptional communication and organizational skills to interact with providers, technologists, patients and radiologists.

• Must be able to work independently as well as in a team.

• Must be self-motivated and have ability to work in healthcare setting

• Medical terminology.

• Must be able to perform research and well as troubleshoot.

• Must have excellent communication and organizational skills.

• Must maintain a professional manner and appearance.