Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.
Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.
Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.
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About our property:
Sunseeker Resort Florida Gulf Coast, by Curio is a stunning waterfront destination located in Southwest Florida, offering the perfect blend of luxury and leisure. With 785 guest rooms and more than 60,000 square feet of event and meeting space, the resort is designed to accommodate both upscale leisure getaways and dynamic business gatherings. Guests can indulge in an impressive collection of 18 food and beverage outlets, from fine dining to casual coastal fare, showcasing flavors from around the world. The resort also features a luxurious pool scene, including the largest rooftop pool in Florida, providing sweeping views of Charlotte Harbor and an elevated, resort-style experience. Sunseeker is where elevated hospitality meets sun-soaked relaxation.
What you will have an opportunity to do:
The Pool Server is responsible for delivering exceptional, personalized food and beverage service in a fast-paced, outdoor pool environment. This role creates memorable guest experiences by providing attentive service, expert menu recommendations, and seamless collaboration with the team, all while upholding Sunseeker Resort’s standards of excellence.
POSITION RESPONSIBILITIES/DUTIES:
- Greet and engage guests warmly, creating a welcoming and personalized poolside experience
- Guide guests through food and beverage menus, offering knowledgeable recommendations and upselling to enhance their experience
- Take and deliver orders accurately and efficiently, ensuring timely and attentive service
- Monitor guest needs throughout service, responding promptly to requests and anticipating opportunities to exceed expectations
- Maintain strong knowledge of menus, daily specials, and all beverage offerings, including liquor, beer, and wine
- Process point-of-sale transactions quickly and accurately
- Collaborate with barbacks, runners, bartenders, and pool attendants to ensure seamless service flow
- Maintain a clean, organized, and well-presented work environment at all times
- Complete opening, closing, and side work to uphold cleanliness and operational standards
- Support other service areas as needed, including seating, stocking, and general operations
- Follow all food safety, sanitation, and alcohol service regulations
- Perform other duties as assigned.
What are we looking for?
EDUCATION & EXPERIENCE:
- Must be at least 18 years of age
- Previous serving experience required, preferably in a high-volume or resort environment
- Strong attention to cleanliness, safety, and overall presentation
- Experience handling payments and operating a point-of-sale (POS) system
- ServSafe Certification or equivalent preferred
- TIPS Certification or equivalent preferred
KNOWLEDGE/SKILLS/ABILITIES:
- Ability to work varied shifts, including mornings, late evenings, weekends, and holidays (depending on operational hours of outlets and/or occupancy of hotel).
- Excellent customer service skills with a focus on personalized service that wow’s our guests.
- Ability to function well under pressure, manage multiple priorities, and meet established deadlines.
- Must possess mature personal discretion and sound judgment.
- Professional appearance and demeanor, adhering to all grooming and uniform guidelines, including slip-resistant shoes.
- Enthusiastically supports decisions once they have been made by management.
- Excellent customer service skills and an ability to communicate effectively to guests and team members alike.
- Self-starter able to prioritize and handle various tasks simultaneously.
- Ability to adapt to changing priorities and unexpected situations.
- Ability to take direction and collaborate in a team environment.
- Proficiency required in reading, writing, and mathematics, in English.
- Ability to work in a high energy and demanding environment.
- Good communication skills and the ability to work independently as well as with other team members.
- Able to work unsupervised for extensive periods, and to demonstrate good judgement when dealing with customers and peers.
Compensation:
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Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.