Associate Director-Retail Sales

Additional Responsibilities:

• Meet or exceed area sales objectives by coaching, developing, motivating and encouraging sales team.

• Interview, hire and make necessary discipline decisions including terminations for Store Managers

• Maintain ownership mentality and accept personal accountability for Area performance.

• Spend at least 50% of your time visiting retail locations scheduled and unscheduled visits to monitor the customer experience and ensure excellent customer service is being delivered. Provide monthly store and representative performance feedback.

• Ensure attainment of reputation metric goals. Analyze business reports to formulate action plans for positive performance.

• Plan and maintain headcount for all responsible territory.

• Develop employees for growth and promotion.

• Ensure that all Store/Kiosk Managers have properly completed training requirements in a timely manner.

• Facilitate weekly personnel training/educational sessions.

• Perform store operational audits during scheduled and unscheduled visits, that include monitoring inventory levels, required human resources postings, dress code adherence, etc

• Reinforce and deliver consistent Store Standards according to company guidelines.

• Resolve customer complaints in a timely manner.

• Ensure the managers have appropriate inventory availability and that inventory management of assigned stores/kiosks meet or exceed operational standards.

• Ensure that all Store/Kiosk Managers have properly merchandised according to plan-o-gram guidelines.

• Provide strategic direction to ensure the communication, implementation and execution of marketing and merchandising programs.

• Facilitate large meetings with such topics as training, compensation, product or customer experience and other promotional events.

• This is a second level supervisor position.

Required Qualifications:

• Three years successful sales experience of which at least two years must have been as a manager.

• Excellent sales skills and demonstrated ability to meet or exceed performance standards.

• Ability to motivate and lead direct reports.

• AT&T will consider for employment qualified applicants in a manner consistent with the requirements of federal, state and local laws.

• The successful candidate will be able to perform the following with or without reasonable accommodation:

• Ability to travel to multiple locations within a district.

• Ability to work flexible hours, including evenings, weekends and holidays.

• Ability to lift up to 30 pounds during event set up.

• Ability to operate a personal computer, wireless equipment, copier and fax.

Desired Qualifications:

• Four or more years successful sales experience of which at least two years have been as a manager in a retail environment.

• Effective communication, presentation and interpersonal skills

• Strong organizational skills with attention to detail

• Familiarity with wireless terminology and AT&T Mobility systems preferred.

Our Associate Directors earn between $100,300 - $150,500 plus $40,000 in commissions yearly if all sales goals are met. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

Joining our team comes with amazing perks and benefits:

• Medical/Dental/Vision coverage

• 401(k) plan

• Tuition reimbursement program

• Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)

• Paid Parental Leave

• Paid Caregiver Leave

• Additional sick leave beyond what state and local law require may be available but is unprotected.

• Adoption Reimbursement

• Disability Benefits (short term and long term)

• Life and Accidental Death Insurance

• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal

• Employee Assistance Programs (EAP)

• Extensive employee wellness programs

Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone

Ready to join our sales team? Apply today.

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Candidates with arrest or convictions records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles Fair Chance Initiatives for Hiring Ordinance, and the California Fair Chance Act.

Relevant Material Job Duties for which Criminal History may have a direct adverse, and negative relationship potentially resulting in the withdrawal of the Conditional Offer of Employment.

Contact with Customers/Candidates/Clients

Safety Sensitivity (Vehicle/Tool/Machine Operation - if applicable)

Handling/Proximity to Sensitive Information.