Commercial Support Administrator I

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Job Description:

About The Andersons, Inc.

The Andersons, Inc., is a North American agriculture and renewable fuels company that conducts business in the agribusiness and renewables sectors. Guided by its Statement of Principles, The Andersons is committed to providing extraordinary service to its customers, helping its employees improve, supporting its communities, and increasing the value of the company. For more information, please visit www.andersonsinc.com.

Position Summary

Key Responsibilities

• Enter contracts, create contract folders, and ensure the accuracy of files and documents for production.

• Assist with invoicing, collections, and payments.

• Manage assigned customer problems with shipments.

• Review receivables and payables needing additional paperwork to complete processing and initiate follow up communication.

• Create and edit inbound/outbound tickets.

• Answer inbound phone calls, assist walk in vendors, and respond to accounting and originations inquires professionally and promptly.

What Is Expected of You and Others at This Level

• Has developed knowledge and skills through job related training or considerable experience

• Often entry level for those with work experience in relevant areas

• Works within established procedure with a moderate degree of supervision

• Identifies the problem and all relevant issues in straightforward situations; assesses each using standard procedures and makes sound decisions

Competencies Expected of You and Others at This Level

• Customer Focus - Building strong customer relationships and delivering customer-centric solutions.

• Collaborates - Building partnerships and working collaboratively with others to meet shared objectives

• Values Differences - Recognizes the value that different perspectives and cultures bring to an organization.

• Optimizes Work Processes - Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.

• Instills Trust - Gaining the confidence and trust of others through honesty. Integrity and authenticity

• Ensures Accountability - Holding self and others accountable for meeting commitments

• Being Resilient - Rebounding from setbacks and adversity when facing difficult situations

Education and Experience

• High School Diploma or GED equivalent required

• 2-4 years’ relevant experience required

• Excellent organizational skills and attention to detail 

• Excellent written and verbal communication skills 

• Proficient in Microsoft Office Suite or similar software 

• Proficient in 10 key data entry

• Ability to work in the office five days per week (Monday - Friday)

Physical Requirements and Working Environment

• Prolonged periods of sitting at a desk and working at a computer

This job description is intended to describe the general nature and level of work performed. It does not include all responsibilities and skills required of the job and may be changed at any time. All responsibilities must be completed in compliance with all safety protocols, policies, procedures and consistent with the spirit and philosophy of The Andersons’ Statement of Principles.

#LI-EM

Note: The statements herein are intended to describe the general nature and level of work being performed, but are not to be seen as a complete list of responsibilities, duties, and skills required of personnel so classified. Also, they do not establish a contract for employment and are subject to change at the discretion of the employer. The Andersons, Inc. is a Drug-Free Workplace. The Andersons, Inc. is an EO employer – M/F/Veteran/Disability/Gender Identity/Sexual Orientation.

Note: The Andersons, Inc. conducts drug, alcohol and/or medical testing of applicants and employees based on type of position. A copy of our testing policy is available by contacting the HR Department at talentacquisition@andersonsinc.com.

We do not accept resumes from headhunters, placement agencies, or other suppliers that have not signed a formal agreement with us.

PHISHING SCAM WARNING:  The Andersons is aware of the continued increase of phishing scams, leveraging various methods of attack via email, text, voice and social media. Please note that The Andersons only uses company email addresses, which contain “@andersonsinc.com”, to communicate with candidates via email. If you are contacted by someone about an open job at The Andersons, please verify the domain of the sender’s email address and that they are asking you to apply on this website. If you believe you’ve been a victim of a phishing scam, please visit the Department of Homeland Security’s Cyber Smart website to learn how to report it.