Customer Services Specialist – Sales & Marketing Support

Location: Netherlands – working primarily from offices in Delft
Contract: Full time

At IQVIA, we help our clients drive healthcare forward through data, technology and people. We are currently seeking a Customer Services Specialist – Sales & Marketing Support to join one of our dedicated teams in the Netherlands.

This is a hands‑on, operational role supporting customer services, product distribution and sales & marketing coordination within a regulated healthcare environment.

The role

In this role, you will act as a key operational link between customers, distributors, internal teams and external partners. You will help ensure that customer orders, product distribution activities and sales & marketing support processes run smoothly, accurately and on time.

This is not a creative marketing role. The focus is on coordination, administration, problem‑solving and execution in a fast‑moving environment.

Key responsibilities

• Act as a primary point of contact for customer and internal inquiries relating to product orders and services
• Manage and track sales orders, ensuring accurate documentation and timely processing
• Coordinate with logistics and distribution partners to support product shipments, returns and issue resolution
• Support activities in line with Good Distribution Practice (GDP) requirements, including documentation and investigations
• Identify, document and appropriately escalate product quality complaints and adverse events
• Maintain accurate customer, prescriber and order information in relevant systems
• Provide sales & marketing support, including coordination of materials, agencies, approvals and localisation activities
• Manage traffic and timelines for the production and distribution of print and digital materials

Education & background

• Bachelor’s degree in Life Sciences, Healthcare Management, Business Administration, or a related field
• Relevant experience in customer service, logistics, operations or commercial support roles
• Experience in the pharmaceutical or healthcare environment is beneficial but not essential
• Candidates with strong operational experience from other industries (e.g. logistics, distribution, supply chain, customer operations) are encouraged to apply

This role is well suited to someone who is keen to grow and develop within a regulated, fast‑paced environment.

What we are looking for

• Strong organisational skills with high attention to detail
• Ability to manage multiple priorities and work calmly under pressure
• Proactive, hands‑on approach with a strong sense of ownership
• Confident communicator, comfortable working with internal teams, agencies and external partners
• Willingness to work primarily on‑site at offices in Delft, especially during onboarding

Practical requirements

• Based in the Netherlands with eligibility to work
• English and Dutch required
• Full‑time availability
• Ability to commute to Delft / surrounding area

Why IQVIA

IQVIA offers the opportunity to work in a dynamic, collaborative environment with exposure to international teams and structured development within a global organisation. Your contribution will directly support the delivery of healthcare services across Europe.

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IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.