Solution Implementation Lead (Connected Devices)

Summary:

Connected Devices is one of the most dynamic and interesting areas within the Clinical Research industry. The identification, strategy and management of various devices and their data ingestion modalities in order to meet the endpoint goals of our customers is ever challenging and exciting.  This highly visible business unit is closely connected to other trial delivery teams within IQVIA.  We work closely with technology partners and our sponsor partners to help speed therapies to market in a global network. We seek highly motivated and accountable people looking for opportunities to impact the business and be part of the solution. At IQVIA, we look at individuals with a focus on continuous learning and career development

Purpose:

To assist department Director in developing department strategy and team building; to ensure a high standard of service to clients and develop strategies in alignment with departmental objectives; manage key client relationships; manage direct reports.

RESPONSIBILITIES:

• Ensure consistent and outstanding quality against department deliverables.

• Manage customer relationships and lead the teams towards successfully achieving customer deliverables.

• Manage the standard operating procedures of the department and ensure compliance with ICH GCP guidelines.

• Oversee the maintenance, review and implementation of Quality Control procedures.

• Lead departmental and company Projects and Initiatives.

• Conduct capacity planning.

• Assist the Business Development team with RFP(Request for proposal)/RFI (request for information) review for assigned accounts, working closely with the internal teams and the client.

• Oversee forecast, backlog and projections for existing account and for direct reports; complete forecasting for existing accounts.

• Manage staff in accordance with organization’s policies and guidelines.   Responsibilities include planning, assigning, and directing work; appraising performance and guiding professional development, rewarding and disciplining employees; addressing employee relations issues and resolving problems.  Approve actions on human resources matters for reportees.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:

• Knowledge of FDA (Food and Drug Administration) guidelines and their impact on the operations

• Good team leadership skills

• Good ability to prioritize, schedule and organize

• Good problem-solving skills

• Excellent customer service skills

• Excellent communication and interpersonal skills

• Basic Knowledge of computers preferably Microsoft Office Excel and Microsoft Office Word

• Ability to establish and maintain effective working relationships with coworkers, managers and clients

MINIMUM REQUIRED EDUCATION AND EXPERIENCE:

Bachelor's Degree Life sciences or related discipline Req

• 10 years of relevant experience, including experience establishing and managing a high-quality department/core team Req Or

• Equivalent combination of education, training and experience Req

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IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.

The potential base pay range for this role, when annualized, is $88,600.00 - $246,600.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.