The Senior Contracts & Proposals Manager is responsible for coordinating and managing contracts, proposals, and other designated processes for assigned customers. This role ensures the delivery of accurate, compliant, and timely information while supporting complex contractual engagements. Acting as a regional subjectâmatter expert, the position serves as a key customer interface and drives consistency, efficiency, and customer satisfaction across all contract and proposal activities.
Key Responsibilities
Contract & Proposal Management
- Manage dayâtoâday contract, proposal, and associated processes for large, complex, and strategic customer engagements.
- Support the development, review, and negotiation of Master Service Agreements (MSAs) and related contractual documentation.
- Ensure contractual deliverables align with customer requirements, internal policies, and applicable regulations.
Customer & Stakeholder Engagement
- Act as the primary internal point of contact for assigned customers, developing and maintaining strong, trusted relationships.
- Serve as a regional expert for contracts, proposals, and designated processes, ensuring consistency in approach, metrics, and documentation standards.
- Participate in bid defenses, customer meetings, and task forces as required.
Process Improvement & Strategy
- Identify gaps, discrepancies, and risks in project requirements and proactively engage customers and internal stakeholders to resolve issues.
- Develop, implement, and continuously improve processes with a focus on efficiency, consistency, and enhanced customer satisfaction.
- Provide strategic direction and leadership on projects and initiatives with minimal oversight.
Business & Corporate Contribution
- Actively support the achievement of corporate objectives, including revenue growth, sales enablement, and employee retention.
- Apply commercial and analytical acumen to support pricing, budgeting, and proposal development strategies.
Collaboration & Mentorship
- Provide guidance, advice, and technical support to colleagues and serve as a mentor within the contracts and proposals function.
- Maintain strong crossâfunctional collaboration with Sales, Finance, Legal, Operations, and other internal teams.
Compliance & Knowledge Expertise
- Maintain inâdepth knowledge of all processes, policies, and systems related to contract and proposal development.
- Ensure full compliance with internal procedures, governance standards, and industry regulations.
- Perform additional duties as assigned.
Qualifications
Education & Experience
- Bachelorâs Degree in Life Sciences, Business Management, or a related field.
- Minimum 7 years of experience in Contracts, Proposals, or a closely related function, or an equivalent combination of education, training, and experience.
- Strong knowledge of the CRO industry.
Technical & Professional Skills
- Excellent proficiency in Microsoft Excel and Word, with a strong understanding of costing and pricing models.
- Advanced knowledge of contract, proposal, and budget development processes.
- Proven ability to interpret clinical protocols, budgets, and financial assumptions.
Competencies
- Strong analytical, organizational, and problemâsolving skills.
- Excellent verbal and written communication skills.
- Ability to build and maintain effective working relationships with customers, coworkers, and management.
- High attention to detail and ability to manage multiple complex priorities simultaneously.
Working Style
- Demonstrates autonomy, sound judgment, and accountability in decisionâmaking.
- Customerâfocused mindset with a strong commitment to quality and continuous improvement.
- Collaborative, proactive, and solutionsâoriented approach.
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com
IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.