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Position Overview:Ā We are seeking a highly skilled, experienced, and motivated Senior Repair Centre Engineer to join our Service & Repair team in India. In this role, you will be responsible for the end-to-end management of repair centre activities, including diagnosis, troubleshooting, repair, and maintenance of medical devices. You will play a critical role in ensuring high-quality service delivery, adherence to regulatory standards, and timely turnaround of equipment, ultimately contributing to enhanced customer satisfaction and operational excellence.
Key Responsibilities:
- Diagnosis, Troubleshooting, and Repair of Medical Devices: As a Senior Repair Centre Engineer, you will take ownership of evaluating and resolving technical issues related to medical devices by performing detailed diagnostics, troubleshooting, and repairs.
- Preventive Maintenance and Functional Testing: You will conduct preventive maintenance and functional testing in line with company standards and global best practices.
- Turnaround Time Management and Service Efficiency: A key aspect of your role will be to ensure that all repair activities are completed within defined turnaround times, while maintaining the highest levels of quality and compliance.
- Documentation and Reporting Compliance: You will be responsible for maintaining accurate and comprehensive documentation of all repair activities, including test results, reports, and service records, in accordance with Good Documentation Practices (GDP).
- Quality Assurance and Regulatory Adherence: You will ensure strict adherence to all applicable quality and regulatory requirements.
- Global Technical Collaboration and Support: In cases involving complex technical issues, you will collaborate closely with global technical support teams to identify and implement effective solutions.
- Spare Parts Inventory Management: Additionally, you will manage spare parts inventory, ensuring proper tracking, utilization, and availability to support repair activities.
- Installation, Calibration, and Validation Support: You may also be required to support installation, calibration, and validation activities as needed.
- Safety Compliance and Policy Adherence: You will be expected to follow all company safety protocols, policies, and procedures at all times.
Special Tasks:Ā From time to time, you may be assigned additional responsibilities, including project-based tasks, depending on business needs. These assignments are temporary in nature and do not constitute entitlement to a higher position or additional compensation.
Supervision:Ā This position will report to the Manager, Service & Repair.
Qualifications & Experience:
- Bachelorās degree or Diploma in Biomedical Engineering, Electronics, or a related field.
- More than 7 years of experience in medical device repair/service (preferred).
- Strong troubleshooting and analytical skills.
- Good communication and documentation skills.
- Ability to work independently and as part of a team.
- Experience working in a service centre environment.
- Familiarity with ERP systems (e.g., Oracle, SAP).
- Understanding of validation and qualification processes.
- Experience in preparing and delivering technical presentations.
- Knowledge of Good Documentation Practices (GDP).
- Proficiency in Microsoft Office and other IT systems.
- Fluency in English; additional languages are an advantage.
- Ability to follow company procedures, standards, and regulatory requirements.
Unsolicited Agency Submission
Integra LifeSciences does not accept unsolicited assistance from search firms for employment opportunities. All CVs/resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. A formal written agreement is required before engaging any agency, and it must be executed and authorized by the Vice President, Talent Acquisition. Where agency agreements are in place, introductions (the initial sharing of a candidateās name, resume, or background) are position-specific and may only occur within the scope of that approved agreement. Please, no phone calls or emails.