Job Description:
IAS is looking for the right people to continue our rapid growth. We want to find the people at the start of their careers who can become future leaders in digital advertising.
The Customer Success Manager (fixed term contract - possibility to extend) will partner with Leadership, Senior Customer Success Managers and Sales to successfully onboard, retain, and grow clients. The primary focus of this role is to shorten time to value realization, cement strong relationships with key stakeholders, and ultimately achieve renewals for our most valued accounts.
As a part of our Customer Success team, this role offers the potential to gain in-depth experience of the verification space within the advertising industry. Under the direction of your manager, you will finesse your technical, communication, and commercial skills.
About the role:
Understand the digital advertising ecosystem of advertisers, agencies, platforms, publishers, and media technology partners
Build a solid understanding of all IAS products and processes
Manage a dynamic, high-volume list of clients (buy-side)
Oversee the lifecycle and all aspects of client health including on-boarding, value realization, and renewal, while spearheading further adoption of IAS services
Act as the lead point of contact and account owner for all matters specific to assigned clients, providing problem resolution and escalations in a timely manner
Prepare regular reporting and data analysis of client activity
Identify at-risk scenarios and work with internal/external stakeholders to build & enact solutions
Attend external meetings and present to clients
Create process and methodology documentation
Develop client relationships to incorporate a deep understanding of client goals
Communicate client needs and act as an internal advocate for owned clients.
Adhere to IAS values at all times
About you:
Experience in successfully working across a diverse client portfolio with multiple client stakeholders
Strong analytical skills, with the ability to identify business issues, analyze data, draw conclusions, and develop actionable, strategic recommendations
Understanding of online advertising and marketing industry is a must
Ability to learn quickly and grasp different processes and systems
Enthusiasm to work in a fast-paced and demanding environment
Ability to prepare clear and concise client-ready documents
Exceptional organizational skills, with a proven track record of successfully managing projects to completion and precise attention to detail
About Integral Ad Science:
Integral Ad Science (IAS) is a leading global media measurement and optimization platform that delivers the industryâs most actionable data to drive superior results for the worldâs largest advertisers, publishers, and media platforms. IASâs software provides comprehensive and enriched data that ensures ads are seen by real people in safe and suitable environments, while improving return on ad spend for advertisers and yield for publishers. Our mission is to be the global benchmark for trust and transparency in digital media quality. For more information, visit integralads.com.
Equal Opportunity Employer:
IAS is an equal opportunity employer, committed to our diversity and inclusiveness. We will consider all qualified applicants without regard to race, color, nationality, gender, gender identity or expression, sexual orientation, religion, disability or age. We strongly encourage women, people of color, members of the LGBTQIA community, people with disabilities and veterans to apply.
California Applicant Pre-Collection Notice:
We collect personal information (PI) from you in connection with your application for employment or engagement with IAS, including the following categories of PI: identifiers, personal records, commercial information, professional or employment or engagement information, non-public education records, and inferences drawn from your PI. We collect your PI for our purposes, including performing services and operations related to your potential employment or engagement. For additional details or if you have questions, contact us at compliance@integralads.com.
Attention agency/3rd party recruiters: IAS does not accept any unsolicited resumes or candidate profiles. If you are interested in becoming an IAS recruiting partner, please send an email introducing your company to recruitingagencies@integralads.com. We will get back to you if there's interest in a partnership.
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