Huron helps its clients drive growth, enhance performance and sustain leadership in the markets they serve. We help healthcare organizations build innovation capabilities and accelerate key growth initiatives, enabling organizations to own the future, instead of being disrupted by it. Together, we empower clients to create sustainable growth, optimize internal processes and deliver better consumer outcomes.
Health systems, hospitals and medical clinics are under immense pressure to improve clinical outcomes and reduce the cost of providing patient care. Investing in new partnerships, clinical services and technology is not enough to create meaningful and substantive change. To succeed long-term, healthcare organizations must empower leaders, clinicians, employees, affiliates and communities to build cultures that foster innovation to achieve the best outcomes for patients.
Joining the Huron team means you’ll help our clients evolve and adapt to the rapidly changing healthcare environment and optimize existing business operations, improve clinical outcomes, create a more consumer-centric healthcare experience, and drive physician, patient and employee engagement across the enterprise.
Join our team as the expert you are now and create your future.
Key Job Duties:
Categorize files and manage access by adding/removing representatives as needed
Send monthly emails to notify team members about the upcoming month’s folder
Organize documents into appropriate monthly folders and specific correspondence categories
Print all correspondence, ensuring accurate addressing by hand
Fold letters into security envelopes, apply return address, security stamps, and postage stamps as necessary
Print claims accurately, verify claims match up with each document, and mail claims as necessary
Process and send patient letters weekly, printed and folded into security envelopes
Print and send appeals
Escalate returned mail, shred returned mail, and document claims accordingly
Track and cover expense purchases related to the mail process, ensuring timely and accurate reporting
Maintain organized folders during the printing and mailing process to ensure an orderly workflow
Communicate actions and updates
Required Skills:
Ability to manage and categorize large volumes of documents efficiently, ensuring a well-structured filing and mailing system.
Strong focus on accuracy when handling correspondence, addressing envelopes by hand, and applying postage. Ability to identify and correct errors before they escalate.
Ability to prioritize tasks and manage multiple deadlines, ensuring all correspondence is processed and sent out in a timely manner.
Effective communication with team members, management, and other departments. Able to clearly explain processes and escalate issues as needed.
Familiarity with document management systems such as Sharefile, PDF Nitro, and other software for organizing and editing correspondence.
Ability to address issues such as mismatched claims or returned mail efficiently and escalate to the appropriate team members when necessary.
Comfortable working in a fast-paced environment, adjusting to changing workloads or unexpected issues that may arise in the mail process.
Ability to work collaboratively with other team members, sharing information and assisting with the smooth flow of correspondence and mail processing.
Knowledge of MS Office programs and tools including Outlook, Word, and Excel.
CORE QUALIFICATIONS:
• Current permanent U.S. work authorization required
• High school diploma or equivalent required
• Proficient in Microsoft office (Word, PowerPoint, Excel)
Work Environment:
• This job operates in a professional office environment.
• This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical Demands:
• This role requires remaining seated at a desk/computer for 8 hours daily; repetitive use of computer keyboard and mouse; use of computer monitors for 8 hours daily; interaction though video/audio conference calls and possible use of a headset with microphone; very rarely duties might require the ability to lift up to 20 pounds and bending & standing for periods at a time.
The estimated salary range for this job is $19.23-$25.00/hour. The range represents a good faith estimate of the range that Huron reasonably expects to pay for this job at the time of the job posting. The actual salary paid to an individual will vary based on multiple factors, including but not limited to specific skills or certifications, years of experience, market changes and required travel. This job is also eligible to participate in Huron’s benefit plans which include medical, dental and vision coverage and other wellness programs. The salary range information provided is in accordance with applicable state and local laws regarding salary transparency that are currently in effect and may be implemented in the future.
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