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The Manager, Financial Operations (FinOps) is a key operational and analytical leadership role within the Digital Services organization. This manager leads a global FinOps team of early-career analysts and associates in the United States and India, ensuring they deliver accurate, timely, and actionable financial data and insights that support business management and decision-making. The Manager, FinOps defines and continuously refines the team’s responsibilities, ensures each team member fulfills their role, and drives the development of team skills and expertise. This role works in close partnership with the Director, Digital Operations to align the team’s reporting, analytics, and insights with business needs and strategic objectives, acting as a critical bridge between detailed financial analysis and strategic operational decision-making.
In addition, the FinOps Manager coordinates across enterprise departments and systems – collaborating with internal product owners (e.g. IT data teams) and enterprise Finance/IT initiatives – to maintain alignment and consistency in financial data and reporting tools. A continuous improvement mindset is essential, as the Manager, FinOps is charged with streamlining processes, improving workflows, and championing automation to eliminate manual reporting tasks and leverage global resources effectively. This role reports to the Corporate Vice President, Digital Services Operations, contributing to the execution of key business strategies, strategic initiatives, and the ongoing improvement of Digital Services’ financial and operational performance.
Key Responsibilities
- Lead and Develop the FinOps Team: Manage a global team of FinOps analysts and associates, located in the US and India, providing clear direction, setting performance expectations, and fostering professional development. Define and refine the FinOps team’s roles and responsibilities, ensuring all core work and deliverables are owned and executed effectively. Mentor team members to build financial acumen, analytical skills, and business understanding, thus enhancing overall team capability and career growth opportunities. Promote a collaborative and inclusive team culture that leverages diverse perspectives across geographies.
- Financial Planning & Analysis (FP&A) Content Delivery: Oversee the creation and distribution of key financial reports and presentations that inform Digital Services leadership and business units. Ensure timely preparation of recurring executive reports – including biweekly Executive Operating Committee (EOC) and Senior Leadership Team (SLT) update decks, monthly Management Financial Reports (MFRs), weekly backlog updates, and month-end financial result summaries – that provide clear visibility into business performance. Review and refine these deliverables for accuracy, insightfulness, and alignment with enterprise reporting standards.
- Budgeting, Forecasting & Planning Processes: Manage the annual budget process and regular forecasting cycles for Digital Services, in partnership with the Director, Digital Operations, Digital FinOps team and and corporate FP&A. This includes end-to-end program management of forecasting and planning timelines and milestones, consolidation of inputs from various BUs, industries, and regions, and preparation of executive-level forecasting materials (e.g. quarterly Executive Leadership Team forecasts and annual plan presentations). Maintain key planning resources and models – such as consolidated financial forecast models, backlog coverage models by industry, and scenario planning or investment thesis models. Track and document planning assumptions, and perform rigorous quality assurance (QA) and audits on forecast data (e.g. checking generalist revenue, average salary assumptions). Provide hands-on support during budgeting and forecasting, ensuring that assumptions are applied and that the process runs smoothly and on schedule.
- Financial Reporting, Analytics & Insights: Ensure the FinOps team delivers robust financial analysis and business insights to inform decision-making. Oversee preparation of regular and ad-hoc analyses on key performance indicators – revenue, pipeline health, backlog trends, profit margins, utilization rates, etc. – and interpret these metrics in the context of targets and forecasts. Monitor performance metrics (e.g., managing director/partner KPIs, utilization, sold margin trends) and highlight variances or trends, providing commentary on underlying drivers. Validate that all reporting outputs adhere to the enterprise’s taxonomy and financial governance standards, so that data is consistent, reliable, and comparable across the organization
- Tools, Systems & Automation: Own the FinOps tools and resources that support Digital Services operations and continuously improve them. This includes managing and enhancing the consolidated forecasting and reporting models, maintaining the OfficeConnect reporting linkages, overseeing backlog and pipeline tracking systems and capacity models for resource planning. Act as the operations representative with internal Enterprise Data & Information Systems (EDIS) teams and other product owners to identify and implement enhancements to reporting and analytics platforms. Champion automation efforts to replace manual report creation with self-service dashboards or improved system reports, reducing errors and freeing team capacity for analysis. Regularly review existing reports and tools for usage and effectiveness, consolidating or updating them to ensure relevance and eliminate redundant efforts. In partnership with IT and data teams, address data quality issues (e.g., a “broken” backlog report or misaligned data fields) proactively to prevent disruptions in reporting. Stay attuned to enterprise-level IT initiatives (such as new financial systems, reporting platforms, or analytics tools) and represent the Digital Services Operations perspective in those projects, ensuring that new systems meet the needs of the FinOps team and Digital Services leaders.
- Cross-Functional Collaboration & Alignment: Work closely with a broad range of stakeholders to ensure holistic support of Digital Services operations. Coordinate with the Director, Digital Operations (OBP lead) to align on priorities, share insights, and produce integrated reporting that combines both operational analysis and financial analysis for a complete picture of business health. Collaborate with Operations Business Partners (OBPs) to integrate front-line business insights with financial data. Work with other departments (IT, HR, Sales, Delivery) to support cross-functional initiatives, such as refining performance measurement systems, contributing data and analysis to enterprise projects, or adjusting processes to new company-wide tools or policies. Ensure alignment between industry-focused teams, regional operations, and business units by coordinating how financial data is collected and reported, so that all stakeholders are making decisions based on a single source of truth.
- Continuous Improvement & Strategic Initiatives: Maintain a relentless focus on process improvement, efficiency, and scalability. Regularly evaluate FinOps workflows (report generation, data consolidation, analysis processes) to identify opportunities for simplification and standardization. Lead initiatives to automate repetitive or time-consuming tasks, leveraging technology and enterprise resources to implement solutions that reduce manual work. Encourage knowledge sharing and the development of best practices within the team to reduce redundant efforts and improve consistency in metrics and reports. Actively engage in Digital Services strategic initiatives and special projects as a key operations/finance resource, providing data-driven insights and analytics support for new business strategies, performance improvement plans, and other operational excellence programs. Support the CVP, Digital Services Operations in driving continuous improvement in business performance, by delivering analyses and recommendations that highlight areas for cost optimization, revenue growth, and operational efficiency gains.
Required Qualifications
- Education: Bachelor’s degree in Finance, Accounting, Business Administration, or a related field required.
- Experience: Experience managing or leading an early career team (including remote/global team members) is required, as this role involves direct management of employees in multiple locations. Approximately 7+ years of experience in financial planning & analysis (FP&