OSS - On-Site Services Engineer

Location:

Crystal Springs, Mississippi, United States of America

Job ID:

R0123899

Date Posted:

2026-03-24

Company Name:

HITACHI ENERGY USA INC

Profession (Job Category):

IT, Telecom & Internet

Job Schedule: 

Full time

Remote:

No

Job Description:

Are you passionate about technology and eager to make a tangible impact? Join Hitachi Energy as an OSS - On-Site Services Engineer/Onsite IT Support Specialist, where you'll be at the forefront of ensuring seamless IT operations. This role offers a dynamic environment where you'll troubleshoot, deliver ready-to-use computers, and provide essential training to users. You'll manage physical stock, perform inventory checks, and handle logistics, all while being the face of IT support. Embrace the chance to grow your skills, work independently, and be part of a team that values innovation and excellence.

Work Location: Crystal Springs, MS

Work Type: Onsite

How You'll Make an Impact

• Troubleshoot IT issues requiring physical attention.

• Deliver computers in a ready-to-use state to users.

• Provide ad-hoc training on common IT matters.

• Manage physical stock of devices and accessories.

• Perform regular inventory checks for hardware.

• Coordinate logistics for device shipment and movement.

• Handle warranty cases with OEM vendors.

• Support end users in meeting rooms and collaboration areas.

• Responsible to ensure compliance with applicable external and internal regulations, procedures and guidelines

Your Background

• Formal qualification in IT from an accredited institution or apprenticeship.

• Manufacturing Industry experience required.

• Two years of professional IT support experience.

• Fluency in local and English language, with excellent communication skills.

• Proactive, solution-oriented mindset with the ability to work independently.

• Legal authorization to work in the applied location.

• Familiarity with Service Now IT Enterprise Platform, MS Office 365, Windows, iOS, and asset management tools.

• Preferred ITIL 4 and Lean 6 Sigma certification.

More About Us

• Hitachi Energy offers a collaborative and innovative work environment.

• Opportunities for professional growth and development are abundant.

• Be part of a team that drives sustainable energy solutions and technological advancements.

Ready to make a difference? Apply now and join us in powering a sustainable future!

Equal Employment Opportunity (EEO)-Females/Minorities/Protected Veterans/Individuals with Disabilities

Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website.  Please include your contact information and specific details about your required accommodation to support you during the job application process.

This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.