IMS Application Support

Location:

Bengaluru, Karnataka, India

Job ID:

R0125501

Date Posted:

2026-04-02

Company Name:

HITACHI ENERGY TECHNOLOGY SERVICES PRIVATE LIMITED

Profession (Job Category):

Customer Service & Contact Center Operations

Job Schedule: 

Full time

Remote:

No

Job Description:

The opportunity:

The Application Support Specialist supports internal business users, with a primary focus on Guided Buying, ensuring that business users can effectively use the platform for their indirect procurement activities. The role acts as the first point of contact for functional queries, guiding users on how to perform activities within the tool, clarifying system behavior, and resolving application-related issues while promoting self‑service usage.

How you’ll make an impact:

• Respond to and assist with indirect procurement related queries from internal clients, helping them navigate through the tool.
• Guide stakeholders through procurement procedures, ensuring they understand and can execute tasks in line with company policies and system requirements.
• Coordinate with cross-functional teams to help resolve procurement-related issues and ensure alignment with broader business needs.
• Ensure compliance with procurement policies and standards, offering support and clarification to others as needed.
• Participate actively in User Acceptance Testing (UAT) activities by preparing test scenarios, executing test cases, validating fixes and enhancements, and coordinating with business users, IT, and vendors to ensure business readiness of changes.
• Support post‑deployment activities including hyper care and stabilization, ensuring that system changes are smoothly adopted and issues are addressed promptly.
• Own and manage IMS documents and content across multiple platforms, ensuring that operating procedures, guidelines, and how‑to materials are accurate, up to date, and aligned with the global IMS operating model.
• Identify recurring issues, gaps in documentation, or training needs, and proactively contribute to process.
• Responsible for ensuring compliance with applicable external and internal regulations, procedures, and guidelines.
• Living Hitachi Energy’s core values safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your background:

• Should have bachelor’s or master’s degree in supply chain, Business Administration, Finance or related discipline.
• Must have 2+ years of experience in Supply Chain, familiar with Indirect procurement processes.
• Experience in operating SAP Ariba is strongly preferred.
• Basic understanding of procurement compliance requirements and vendor management fundamentals.
• Ability to orchestrate and coordinate teams across functional areas, business lines, and countries.
• Strong knowledge/ use of standard office technology landscape Microsoft applications and ERP systems.
• Detail-oriented, with strong organizational skills to manage multiple tasks and ensure accuracy in
  procurement documents.
• Proactive problem-solving attitude, able to identify and resolve operational issues in a timely manner.
• Proficiency in both spoken & written English language is required.

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