Service Support Supervisor

Service Support Supervisor

Toronto, Ontario

ONSITE

Henry Schein Global Is A Health Solutions Company Powered by A Network of People and Technology

Our 900+ Team Schein Members in Canada work together to support dental and medical practitioners, practices and businesses providing supplies, equipment, service, and digital technology driven through an all-encompassing business solutions approach which brings our Corporate Mission to life:

“To help our customers be more successful, so they can focus on delivering the best quality care.”

WHY US

You will enjoy a compensation package including salary, health benefit plans and pension. We will also provide you with the opportunity to engage and participate in a variety of team perks, corporate and wellness initiatives. We are a company focused on individual talent development and success, in addition to your well-being.

WHAT YOU WILL DO

As a Service Support Supervisor, you will oversee the daily operations of the Service Support team while supporting key service coordination activities. You will ensure efficient service delivery to customers, technicians, and sales representatives.

In this role, you will manage customer requests, inventory, invoicing, and equipment tracking, while monitoring work orders, service calls, and billing accuracy. You will approve credits, resolve escalated issues, and ensure processes are followed. You will also support inventory accuracy, coordinate with vendors, and help drive operational improvements and service performance.

WHAT YOU BRING

You have 5–7 years of experience in a technical service environment, with exposure to both operations and sales, and a post-secondary education in a related field. Experience with dental equipment or technical services is an asset.

You bring a strong customer-first mindset, a solid understanding of business operations, and their impact on overall performance. You’re highly organized, detail-oriented, and able to manage competing priorities in a fast-paced environment. Comfortable working across systems and tools, including Excel, you are adaptable and communicate effectively at all levels, collaborate cross-functionally, and are driven to improve processes and deliver results.

Your favorite words are service excellence, service coordination, inventory management, technical support, collaboration, accountability, efficiency, process improvement.

*This position is based in our Concord Branch.

Compensation: The posted range for this position is $65,000– $72,000 which is the expected salary range for an employee who is new to the role to fully proficient in the role. Many factors go into determining pay within the posted range including education, prior experience, training, skills, certifications, location/labour market, internal equity, etc

Vacancy Status: This posting is for an existing, available vacancy.

WHAT DOES INCLUSION MEAN AT HENRY SCHEIN

INCLUSION at Henry Schein means valuing you for who you are. It is paramount to unleashing the power of diversity. Inclusion ensures you feel a sense of belonging, empowers you to share insights and ideas, and fosters collaboration with your colleagues. Together, we contribute to Henry Schein's success.

At Henry Schein, we believe that an integrated approach to inclusion ensures success by cultivating our Culture, recruiting, and retaining diverse talent, supporting our marketplace, and continuing our commitment to Society.
 

Are you ready to join our collaborative, customer-centric environment? We’d love to meet you! #JoinOurTeam #iamteamschein #HenryScheinCareers

Henry Schein Canada, Inc. is an equal opportunity employer committed to accommodating the needs of applicants with disabilities. Should you require an accommodation throughout the recruitment and selection process due to a disability, please contact Human Resources.