Quality and Service Solutions Leader

Make a difference.

As the Quality and Service Solutions Leader you will define, develop, and implement strategic plans that focus on removing supply chain inefficiencies through continuous improvement processes, innovation, and application of new and existing supply chain solutions. In this role you will assist the sales organization in the identification, development, presentation and the coordination of projects related to these service solutions with customers.

In this role you will:

• Maintain and upgrade district hardware/software per IT standards; replace defective equipment and manage user access.
• Track and manage inventory of leased/owned IT assets; coordinate equipment returns and installations.
• Provide technical support and training to district, branch, and field staff; resolve escalated issues and recommend solutions.
• Ensure secure, clean environments for data and communications hardware; maintain system security and updates.
• Support print/scan, wireless, mobility, and voice infrastructure.
• Configure and maintain hardware/software for new, existing, and closing locations; document work and site layouts.
• Identify and implement process improvements through automation and feedback.
• Collaborate with departments to assess service performance and implement supply chain solutions.
• Support sales efforts by promoting service solutions to strategic customers and preparing marketing materials.
• Lead initiatives to eliminate inefficiencies through innovation and continuous improvement.
• Integrate construction technology and digital services into operational workflows.

What you bring to the table:

• 1 year of experience required in Sales, Finance, Operations or Customer Service

• 2+ years of experience preferred:  Branch, District, or Corporate Sales and Operations experience; 3+ years combined working experience with customers in both Electrical and CommData

• Four-year degree or equivalent experience preferred

• Must complete Certified Quality Improvement Associate (CQIA) Certification within six months of placement

• Knowledge of the wholesale distribution industry

• Knowledge of the Company’s current strategies, service solutions, organizational structure, department functions strongly preferred

• Knowledge of operations and corresponding computer systems including SAP and Business Warehouse (BW)

• Strong written and oral communication skills; strong interpersonal skills as an influencer and team player

• Strong service orientation

• Strong analytical skills with the ability to accurately and effectively gather, interpret, and report data

• Strong project management skills

• Ability to promote and sell service solutions to key stakeholders

• Ability to train and mentor others

Compensation Details: The expected rate of pay for this position is starting at $60,000 - $75,000 annually, depending on experience. This position is also incentive-eligible, based on specific and relevant business metrics.

The Value of Graybar:

At Graybar, we are known for our comprehensive benefits and our employee stock ownership plan! Most regular, full-time employees at Graybar may be eligible for a variety of benefits like:

• Multiple plan options for Medical, Dental, Vision, and Prescription Drug benefits.

• Life Insurance coverage for you and options for your family.

• Save on expenses with Flexible Spending Accounts.

• Enjoy our Disability Benefits at no cost to you.

• Share in our success with Profit Sharing Plans.

• 401(k) Savings Plan with company match to help secure your future.

• Paid Vacation & Sick Days to spend time away from work or in case of an illness.

• Rest and recharge during our Paid Holidays throughout the year.

• Take advantage of our Paid Wellness Day to focus on preventive care and prioritize your health.

• Volunteer with Community Time Off to give back to the community.

• Predictable Work Schedules to plan your life: no weekends or nights for most roles.

• Celebrate your and others' achievements with our Employee Recognition Program.

• Reach your career goals with our Educational Reimbursement and Career Development Programs.

• And More Perks that support your well-being and career growth.

Benefit eligibility may vary across locations and roles, so be sure to check in with your recruiter for more information.

Why should you join Graybar?

At Graybar, our employees are the heart and soul of our company. We believe that employees with diverse perspectives bring the ideas and innovative thinking we need to solve our biggest challenges and compete in an ever-changing world. Consistent with our values, we welcome people from all backgrounds, cultures and experiences into our company because we believe it’s the right thing to do and the right way to run our business.

We want each of our employees to know that they matter and to feel a sense of belonging, ownership and inclusion at Graybar. We believe that everyone should be treated with dignity and respect, and we work to build a collaborative environment where our employees have the opportunity to grow, learn and make a difference, both as individuals and as part of the team.

That’s what our employee ownership culture is all about: working as one team and moving forward together, while honoring the unique value each person brings to our company.

Apply now and find out what’s next for you.

Equal Opportunity Employer/Vet/Disabled

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