Senior Manager, Service & Body Operations

Midwest Bus Sales Inc

Position Summary

The Senior Manager, Service & Body Operations is responsible for driving performance, accountability, and continuous improvement across all Service and Body Shop departments within Midwest Bus Sales.


This role operates as a strategic partner to General Managers and Service/Body leaders, focused on improving financial performance, operational efficiency, and scalability across all locations. This is a highly visible individual contributor role requiring strong data analysis, process discipline, and the ability to influence without direct authority.


This is not a shop-level role — it is an enterprise role focused on raising performance across the entire organization.

Key Responsibilities

Performance & P&L Ownership

· Drive measurable improvements in service and body shop financial performance, including labor gross profit, efficiency, and overall departmental profitability

· Analyze location-level performance data to identify gaps, trends, and opportunities

· Partner with GMs and department leaders to implement and track corrective action plans

Operational Excellence & Standardization

· Establish, implement, and enforce consistent processes and performance standards across all locations

· Improve technician productivity, shop throughput, and cycle times

· Ensure disciplined use of core operating systems (e.g., Dealer Management System – DMS) and performance reporting tools to maintain accurate, reliable data for decision-making

Warranty & Cost Control

· Monitor and reduce warranty variances through improved process execution and accountability

· Identify root causes of warranty leakage and implement sustainable solutions

· Partner with internal and OEM stakeholders to improve recovery outcomes

Data-Driven Decision Making

· Leverage data to drive decisions, prioritize initiatives, and measure success

· Build and maintain reporting tools, dashboards, and performance tracking mechanisms

· Translate data into clear, actionable insights for field leadership

Training & Development

· Identify operational and skill gaps across service and body teams

· Support development of Service Managers, Advisors, and Body Shop leaders

· Reinforce a culture of accountability, ownership, and continuous improvement

Safety & Compliance

· Drive consistency in safety practices and ensure compliance across all locations

· Partner with field leadership to proactively address risks and maintain standards

Strategic Growth Initiatives

· Lead the expansion and adoption of Customer Performed Warranty Agreement (CPWA) processes across all locations

· Drive the development and scaling of the mobile technician program across AORs

· Collaborate with Senior Parts Leadership and Bus Sales to identify and execute growth opportunities

Qualifications

· 5–10+ years of experience in service, body, or fixed operations within a dealership or similar environment

· Proven ability to improve performance across multiple locations or departments

· Strong understanding of service and body shop KPIs (efficiency, productivity, profitability, etc.)

· Proficiency in Excel and data analysis; ability to build reports and interpret trends

· Strong business acumen with the ability to connect operational performance to financial outcomes

· Experience working cross-functionally with sales and parts teams

· Ability to influence, challenge, and hold leaders accountable without direct reporting authority

· Strong communication and presentation skills (PowerPoint, executive-level summaries)

Compensation:
Annual salary of $100,000, depending on experience. In addition to the base salary, this position is also eligible for a 20% bonus, based out of base salary.

About Beacon & Midwest Bus Sales

Midwest Bus Sales (MBS) is Beacon’s bus sales and service business and a Thomas Built Buses (TBB) dealer, supporting school districts and operators across multiple markets. MBS is in a growth phase — expanding footprint, strengthening execution, and scaling how we operate — while staying closely connected to Beacon Fleet, Operations, and shared services teams.

Beacon Mobility is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Beacon Mobility makes hiring decisions based solely on qualifications, merit, and business needs at the time.

Since 1979, Midwest Bus Sales has provided award-winning sales and service to customers nationwide. Our friendly and knowledgeable staff is dedicated to providing the very best sales, parts, and service experience in the industry. We have the experience, expertise, and resources to get you the right bus at the right price, and to keep it running smoothly and safely. We are the largest Thomas Built Bus Dealer in the US. Covering six states with five locations, we have the size, scope, and ability to provide the highest quality customer and employee experience.