Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Summary
At Genesys, weâve built one of the best cloud-based Customer Experience (CX) service offerings ever. Genesys Cloud CX is a market-leading Customer Experience solution that unifies customer experiences across phone, email, chat, web, and social channels.Â
The External Contacts team tracks the customer context needed to power great customer experiences across all these channels. We perform identify resolution, store customer profile data, and provide import & export capabilities, all while complying with relevant compliance laws.
We are looking for a self-motivated engineer to join our global team to help us enhance our services and take customer experience to the next level.
What you will do:
Design, develop, and maintain scalable, highly-available backend services.
Plug these services into a larger event-based architecture & ecosystem.
Work with Product and UX teams to design & build features that serve customers.
Apply a testing-first approach to ensure reliability and scalability of our services.
Actively participate in team code reviews and enhance overall team velocity.
Act as a mentor to other members of the team. Coach those with less experience to help grow them and reach their full potential. Foster open communication and collaboration within the team.
Participate in a 24x7 on-call rotation.
Continuously improve a running production system without downtime.
Become an expert in the architecture, design, and customer use cases for the team's services.
Be part of a fast-paced culture of continuous learning and grow rapidly.
Use various tools to troubleshoot issues with system stability and performance.
Identify areas of risk for performance, longevity, and architectural robustness.
Recommend the use of new technologies and tools when appropriate.
Foster an inclusive working environment where every team member is positioned for success.
What weâre looking for:
4+ years of experience, preferably including backend work.
Experience building software in at least one programming language.
Experience writing robust and performant services.
Experience with REST APIs.
Able to learn and pick up new technologies quickly.
Self-motivated and driven.
Effective communicator, capable of articulating complex ideas with clarity and actively listening to understand others. Can communicate fluently in English.
Able to work with many teams across the org to get things done.
Show pride of ownership and strive for excellence in everything you do.
Open to constructive feedback and use it to improve.
Some of the technologies we use:
JVM languages like Java and Groovy
Cursor & Kiro
Sprint Boot framework
Amazon Web Services (EC2, S3, SQS, SNS, DynamoDB, Lambda, Kinesis, etc.)
Apache Spark
Terraform and CloudFormation
Cloud-native architecture
Python
Ansible
Git
Jenkins and other CI/CD tools
Elasticsearch
Kafka
Linux
New Relic
#LI-MC1
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
GenesysŽ empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud⢠is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.
You can expect a response within 24â48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.
This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodationâsuch as application follow-ups or resume submissionsâmay not receive a response.
Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
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