Senior Solution Consultant

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Senior Solutions Consultant

As a Senior Solutions Consultant, you act as a trusted advisor throughout the customer buying journey, helping organizations connect their customer experience strategy with practical, scalable solutions. You engage both business and technical stakeholders, from operational leaders to architects and C-level executives guiding them through complex evaluations with clarity, credibility, and insight.

You play a critical role in driving successful outcomes across enterprise and upper mid-market opportunities by combining strong technical expertise with a consultative, outcome-oriented approach.
Focused Territory = North Africa

What You’ll Be Responsible For

Discovery & Outcome Alignment

• Engage stakeholders to understand business objectives, operational challenges, and success metrics

• Facilitate discovery sessions and workshops to identify gaps, opportunities, and value drivers

• Translate customer needs into solution approaches aligned to measurable outcomes (e.g., customer satisfaction, efficiency, productivity)

• Help customers understand the organizational and operational impact of modernizing customer experience

Solution Design & Advisory

• Develop high-level solution architectures and business solution roadmaps aligned to customer priorities and constraints

• Balance innovation with feasibility, scalability, and long-term sustainability

• Produce key deliverables such as discovery documentation, solution designs, and architecture diagrams

• Ensure smooth transition to delivery teams by setting clear expectations and success criteria

Demonstrations & Value Communication

• Design and deliver tailored, scenario-based demonstrations showcasing AI-powered experience orchestration

• Excellent in story telling and lead in value selling approach

• Communicate complex technical concepts (AI, automation, integrations) in a clear and practical way

• Adapt messaging for diverse audiences, including executives, business users, and technical teams

• Experienced soft skills and objection handling.

• Articulate business value and differentiation in the context of customer needs

Supporting Complex Sales Cycles

• Partner with Account Executives and cross-functional teams to drive strategy on large, complex deals

• Lead or contribute to RFx responses, proposals, and customer presentations

• Guide customers through evaluation and decision-making processes

• Lead virtual or on-site workshops to build alignment and confidence

• Building business cases / ROI models

• Quantifying value (cost reduction, containment, CSAT impact)

• Partnering with Value Consultants (or doing it themselves)

Technical Validation & Integration Advisory

• Engage with architects, developers, and IT teams to validate solution fit within enterprise ecosystems

• Advise on APIs, integrations, data flows, security, and interoperability

• Address feasibility, risk, and technical adoption considerations

• Support use cases involving AI, automation, analytics, and digital engagement

• Coordinate with SME, partners and Product Team.

Innovation & Thought Leadership

• Stay current with industry trends, emerging technologies, and best practices (AI, cloud, security and CX)

• Build reusable solution assets, demos, and frameworks leveraging modern technologies (e.g., APIs, cloud, Infrastructure as Code)

• Act as a technical ambassador, showcasing innovative solutions to customers and partners

Team Collaboration & Leadership

• Collaborate with Sales, Presales, Partners, and Delivery teams to drive successful outcomes

• Lead or contribute to virtual deal teams on complex opportunities

• Share knowledge, mentor peers, and contribute to team best practices

• Operate with a high degree of autonomy while managing multiple priorities

• Co-selling and co-designing solutions

What We’re Looking For

You bring a strong consultative mindset, combining technical depth with the ability to simplify complexity. You are comfortable operating in ambiguity, influencing senior stakeholders, and building confidence in both business and technical decisions.

Required Experience

• Excellent communication & presentation skills in both French  and English

• 5+ years in active Solutions Consulting, Technical Presales, Solutions Architecture, or similar customer-facing technical roles

• Experience supporting enterprise or complex SaaS / cloud evaluations

• Strong understanding of cloud architectures, APIs, integrations, and modern SaaS platforms

• Solid technical foundation across networking, security, and software systems

• Proven ability to communicate effectively with both business and technical audiences

• Experience collaborating across sales, product, and delivery teams

• Commercial Awareness: Supporting commercial constructs, Understanding licensing models, consumption, and TCO

• Build and articulate compelling business cases, linking Genesys capabilities to measurable financial and operational outcomes

Preferred Experience

• Experience in customer experience (CX), contact center (CCaaS), CRM, or digital engagement platforms

• Familiarity with AI technologies (LLMs, NLU, predictive models), automation, and analytics use cases

• Hands on Demo, POC is a plus.

• Exposure to platforms such as AWS, Salesforce, ServiceNow, or similar ecosystems

• Knowledge of contact center technologies (IVR, WFM, recording, digital channels, VoIP/SIP , AI)

• Experience with Infrastructure as Code (e.g., Terraform, CloudFormation) is a plus

• Strong workshop facilitation, presentation, and stakeholder management skills

• Familiarity with CcaaS ecosystem

• Experience working with system integrators, partners, or BPO providers

• Leading competitive differentiation conversations

• Experience with cloud migration strategies & Change management considerations

• Languages: Arabic and Darija knowledge is a plus

#LI-MC1

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About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

Reasonable Accommodations:

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