Work Order System Administrator – Facilities

At DICK’S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams.  We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.

If you are ready to make a difference as part of the world’s greatest sports team, apply to join our team today!

OVERVIEW:

Job Duties and Responsibilities

• System Administration: Configure and maintain the ServiceChannel work order system, including user roles, permissions, workflows, and asset databases. Troubleshoot system issues and coordinate with software vendor and inhouse IT department when needed. Train new and existing users on system functionality and maintenance processes.

• Preventative Maintenance Program: Build, schedule, and optimize preventative maintenance (PM) tasks for required trades. Track PM completion rates and forecast completed with the Accounting Department at quarter’s end. Work with Procurement and Accounting Departments to ensure PM modules match contracted rates and frequencies. Provide data for RFP bid process for PM trades. Using AI audit PM invoices for rate compliance.

• Work Order System Maintenance: Optimize the ServiceChannel user dashboards to allow stores to enter repair requests to provide vendors with adequate information.  Assign Appropriate vendors to each store. Monitor backlog, overdue tasks, and service-level compliance.

• Reporting: Develop and distribute reports on KPIs such as PM compliance, response times, and vendor performance. Use ServiceChannel Analytics to develop automated reporting for facilities managers and management. Support audits, regulatory compliance, and capital and expense budget planning through reliable data management.

• Facilities Support & Collaboration: Work with facilities managers to assist in the on boarding of vendors into ServiceChannel. Work with facilities coordinator to maintain vendor compliance records, Eg insurance forms, W-9s, and service agreements.

• Warranty: Work with Construction Project Managers, Facilities Managers and General Contractors to track completion of open warranty repairs.

• Assets: Input and update asset data for each location. Incorporate asset data into preventative maintenance modules.

QUALIFICATIONS:

• Bachelor's Degree in Business

• 3-5 years experience in CMMS Administration

• Microsoft Office with a focus in Excel

• Web-Based Vendor Dashboards

• CMMS Platforms

• Strong knowledge of work order systems.

• Exceptional team-building abilities.

• Excellent communication and interpersonal skills.

• Organizational and data management skills.

• This position will provide savings through invoice auditing, contract compliance, and vendor optimization.

VIRTUAL REQUIREMENTS:

At DICK’S, we thrive on innovation and authenticity. That said, to protect the integrity and security of our hiring process, we ask that candidates do not use AI tools (like ChatGPT or others) during interviews or assessments.

To ensure a smooth and secure experience, please note the following:

• Cameras must be on during all virtual interviews.

• AI tools are not permitted to be used by the candidate during any part of the interview process.

• Offers are contingent upon a satisfactory background check which may include ID verification.

If you have any questions or need accommodations, we’re here to help. Thanks for helping us keep the process fair and secure for everyone!