Job Description
OVERVIEW
CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. âŻIncluded in the S&P 500 Index and the NASDAQ 100, CoStar Group is on a mission to digitize the worldâs real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives. âŻ
We have been living and breathing the world of real estate information and online marketplaces for over 35 years, giving us the perspective to createtruly uniqueand valuable offerings to ourclients.âŻWeâvecontinually refined,transformedand perfected our approach to our business, creating a language that has become standard in our industry, for ourclients, and even our competitors. âŻWe continue that effort today and are always working to improve and drive innovation. âŻThis is how we deliverforourclients, our employees, and investors. âŻBy equipping the brightest minds with the best resources available, we provide an invaluable edge in real estate. âŻ
CoStar Real Estate Manager
CoStar Real Estate Manager is the leading platform for lease accounting, lease administration and the management of portfolios, transactions,projectsand construction. Clients use CoStar Real Estate Manager to make smarter decisions and to enable their team to work together more effectively.
Learn more aboutCoStar Real Estate Manager.
Visual Lease
As the centralized system of record for all lease-related financial, operational, and legal data, Visual Lease, a CoStar Group company, is purpose-built to support every team involved in managing a companyâs leased and owned assets. Informed bynearly threedecades of experience, our platform integrates lease management, lease accounting, and sustainability reporting, enabling organizations to save time, mitigate risks, reduce costs, and support sustainability initiatives. Our award-winning software is used by 1,500+ organizations to manage more than 1 million real estate, equipment, and other leased asset records globally.
Learn more about Visual Lease | Lease Accounting Management and Compliance Software.
ROLE
Weâreseeking aCustomer Success Manager (CSM)who thrives on helping customers realize thefull value of their investment. As a trusted advisorand proactive partner,youâllwork withmid-markettoenterpriseaccounts to build strong relationships, drive product adoption, and ensure ongoing satisfaction and retentionthroughout onboarding and beyond.The ideal candidate is an experienced customer success professional ready to manage more complex accounts and strategic responsibilities while continuing to deliver hands-on support and training.Youâllcollaborate across internal teams,leverageyour growing product and industryexpertise, and use strategic thinking to help customersresolve challengesandachievemeaningful business outcomes.
Ifyouâremotivated, adaptable, and ready to make an impact by empowering our customersâ success,weâdlove to have you on our team.
This position is 5 days inourNew Jerseyor Atlantaoffice.
RESPONSIBILITIESÂ
Foster trusted relationshipswith customers and internal stakeholders, building credibility through consistent follow-through and proactive communication.Act as the primary point of contact for a portfolio of mid-market and select enterpriseaccountspost-onboarding.Solicit customer feedback (CSAT & NPS) and close feedback loops.Collect customer feedback and stories and close feedback loops.
Ensure that customers derive maximum valuefrom their investment inthe product,monitoreffectiveutilizationof all licensed modules,identifynew opportunities, and collaborate with otherinternalstakeholder teams to ensure adoption and a successful renewal.Drive platform adoption andutilizationby understanding customer businessobjectivesand aligning them withsystemcapabilities.Â
Lead customer engagements, including regular check-ins and executive business reviews, to communicate value, track progress toward goals, andidentifyopportunities for growth.
Understand customer challenges andobjectives, developing and executing success plans that align with business outcomes and solutionsthroughthe systemand other company platforms asappropriate.Ability tounderstand customerâs questions/needsand recognize theappropriate internalteams toroute tofor resolution.
Monitor customer health and engagement metrics and partner with Sales Account Executivestoidentifyrisks and develop mitigation strategies to support renewal and long-term success.Identifyand mitigate retention risks, partner withinternal stakeholderson renewal strategies.Support expansion opportunities byidentifyingadditionaluse cases and collaborating with internal teams.Identify business maturity level for assigned accounts; determine strategy for advancement to the next stage.<
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