Facility

CFV Medical Group

Location

Fayetteville, North Carolina

Department

Medical Group - Clinical Administration

Job Family

Clinics - Outpatient

Work Shift

Days (United States of America)

Summary

Responsible for managing the operation of the clinic to include, but not limited to, front desk reception and scheduling, day-to-day activities of the clinical staff, and overall management responsibilities. Coordinates all office management and personnel activities to ensure efficient patient flow and appropriate staffing. Works effectively with Providers, Administration and Physician Billing Department to ensure efficient office operations.

Major Job Functions

The following is a summary of the major essential functions of this job.  The incumbent may perform other duties, both major and minor, that are not mentioned below.  In addition, specific functions may change from time to time:

• Responsible for management of staff to include but not limited to interviewing, hiring, coordinating new employee training and/or employee retraining/remediation, performance appraisals, rewarding and disciplining employees

• Maintain compliance with regulatory bodies including but not limited to The Joint Commission, Department of Health and Human Services and its divisions, and Centers for Medicare and Medicaid

• Participate in Quality Assurance and Peer Reviews

• Able to evaluate the effectiveness of nursing care given to patients under his/her supervision

• Provides a safe environment for patient care adhering to Infection Prevention and Patient Safety principles and policies

• Creates an atmosphere of open and reasonable communication among staff, support services, medical staff, patients, and families

• Reviews and monitors cash flow within the clinic(s) to ensure collections are obtained and appropriate

• Collaborates with their leadership team in creation of the capital and operating budgets of assigned clinics

• Recommends changes and modifications of systems to ensure timeliness, accuracy, and efficiency of quality metric tracking and improvement

• Monitors and responds to patient grievances/complaints and SIRS

• Collaborates with operational and clinical leaders to ensure all recalled items are removed from the clinics

• Other duties as assigned

Minimum Qualifications

The following qualifications, or equivalents, are the minimum requirements necessary to perform the essential functions of this job:

Education and Formal Training: 

• Bachelor’s degree in nursing required

• Current North Carolina licensure for Registered Nurse required

• Basic Life Support (BLS) required from the American Heart Association

Work Experience: 

• Physician’s office experience preferred

• Supervisory experience preferred

Knowledge, Skills, and Abilities Required: 

• Demonstrates effective organizational leadership characteristics and skills

• Working knowledge of budgets, staffing, Performance Improvement as well as regulatory requirements

• Strong interpersonal skills

• Knowledge of age-specific physiological, psychosocial, developmental, and spiritual needs for patients served

• Excellent/effective communication skills, both verbal and written

Physical Requirements: 

• Ability to see, hear, read

• Manual ability to use office and clinical equipment

• Position involves much standing, walking, bending, and lifting

• Position may involve skin, eye, mucous membrane, or parenteral contact with blood or other potentially infectious material

• Vision abilities including close vision

Required Licenses and Certifications

BLS - American Heart Association, RN - Board Of Nursing

Cape Fear Valley Health System is an Equal Opportunity Employer M/F/Disability/Veteran/Sexual Orientation/Gender Identity