Collections Analyst

Arrowhead Specialtyis seekingCollections Analystto join our growing team inSt. Petersburg, Florida!

The Collections Analystis responsible forsupporting the Team Leader/Senior in execution of all transactions related to Premium Accounting within GMI. The lead role willbe responsible formanaging and reconciling insurance premium transactions to ensureaccuratefinancial reporting and smooth cash flow. The role manages the end-to-end accounts receivable andcollectionsprocess, ensuringtimelypremium payments,accuratecash application, and exceptional service to internal and external stakeholders. This role serves as the link between policy administration, billing, and other finance teams. The role will berequiredto research inquiries and meet processing deadlines with accuracy and timeliness.

How You Will Contribute:

• Reconcile,maintain, and analyze Accounts Receivables (A/R), including suspense accounts and aging reports.

• Manage outstanding accountbalancecommunication and follow up via phone, email, and letters.

• Partner with outside collection agencies on unresolved balances.

• Communicate with insureds, agents, and internal departments to resolve premium or billing issues.

• Manage and update clear,accuratecustomer records.

• Ensureaccuratecash application of incoming payments to customer accounts and investigate discrepancies.

• Resolve cash application activities such as payment exceptions, unapplied cash issues, and returned payments.

• Issue and reconcile premium payments, broker commissions, state taxes, and credit refunds.

• Handle reissues, voids, stop payments, andescheatments.

• Utilize Excel and financial systems to analyze data and support reconciliation and reporting activities.

• Supportmonth-end close activities, including journal entries and account reconciliations and maintenance.

• Support departmental projects including system updates, process improvements, and migrations.

• Assistwith internal and external audit requests.

• Escalate issues, trends, or control concerns to leadership whenidentified.

• Ensure company policies, audit requirements, and regulatory guidelines are followed.

• Collaborate with Underwriting and Operations to ensure efficient workflows andmaintainprocess documentation.

• Serve as backup support to team members.

• Other duties as assigned.

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Skills & Experience to Be Successful:

• High school diploma or general education degree (GED).

• One to three years of related experience and/or training.

• Strong analytical skills with accuracy and attention to detail.

• Strong written and verbal communication skills.

• Ability to multitask and prioritize a diverse portfolio of tasks while consistently meeting deadlines.

• Excellent interpersonal skills and the ability to work independently and as part of a team in a dynamic environment.

• Ability to investigate and resolve financial discrepancies.

• Proficiencyin Microsoft Office Suite, including Outlook, Excel, and Word.

• Experience with agency management systems.(preferred)

• Insurancebackground.(preferred)