PT - Customer Service

Summary:

Reporting to the Group Sales Manager – Front End-Receiving, Cashiers will greet and engage customers during the checkout process, process customer funds accurately and appropriately, while explaining additional Cabela’s services and processes.

Responsibilities:

• Greet and engage customers in a friendly and enthusiastic manner
• Provide a legendary experience for every customer and promoting Bass Pro Shops & Cabela’s programs
• Use Point-Of-Sale and Inventory (SAP) computer systems to accurately and quickly complete customer transactions following all policies, including those requiring identification and age checks
• Process customer payment using debit, credit card, gift cards, and cash
• Respond and resolve customer issues by using good judgment and logic in solving problems and making decisions within the job scope
• Assist asset protection in following all procedures and policies, including checking inside products, checking for price switches, remove and retain security devices
• Save customers who are not happy or did not have a good experience by correcting the problem, or notify a Manager on Duty of the issue
• Opening and closing duties when necessary: empty trash, stock bags, supplies, cash wraps, dust and wipe counter, organization of drawer supplies
• Assist in other areas of the store when business needs dictate

Qualifications:

• One or more years’ experience in a sales or service environment is preferred
• High school diploma or equivalent is preferred
• Ability to provide superior customer service and exceed customer’s expectations
• Ability to use good judgment and logic
• Experience in a related field or outdoor lifestyle
• Knowledge of Bass Pro Shops & Cabela’s specific products is an asset

Starting Pay Rate: $17.85 - $20.25

 

 

Bass Pro Shops