Job Summary:
Delivers proactive support of HR Service Center (HRSC) and may provide services spanning payroll, benefits, staffing/onboarding, recognition, payroll, employee relations, and other transactions. Ensures efficiency of service center operations, technology and transaction processes. Coordinates services with the human resource information systems, human resource program managers and technology specialists. Applies working knowledge and understanding of HR principles to assist team members, managers and customers.
Principal Responsibilities:
- Supports one or more human resource functional areas in the HR Service Center (HRSC).
- Provides first level response support to managers, team members, employees and other customers.
- Receives inquiries and responds to requests following appropriate policies and practices; provides basic interpretation of policies.
- Participates on and provides coordinative support to project teams and collaborates with other team members to achieve deliverables.
- Prepare correspondence and reports.
- Inputs or maintains data relevant to processing employee data changes.
- Maintains documentation or records within appropriate systems.
- Determines best method(s) to resolve issues ensuring customer satisfaction and adherence to company policies and practices as well as legal regulations.
- Works cross-functionally with in the HRSC (as required) to coordinate customer resolution.
- Other duties as assigned.
Job Level Specifications:
- Extensive knowledge and application of principles, theories and concepts. Complete knowledge of all job functions and the broad industry best practices, techniques and standards.
- Develops solutions to complex problems where analysis of situations and/or data requires in-depth evaluation of variables. Determine best approach to achieve results and provide suggestions to improve policies and procedures.
- Work is performed independently and requires the exercise of judgment and discretion. Exercises considerable latitude in determining objectives and approaches to assignments. Work may be reviewed at a high-level.
- May represent the organization as a primary contact on assignments and/or projects. Interacts with senior professionals and management and frequently coordinates work between departments or organizations.
- Actions may impact the organization. Failure to accomplish work will result in the inability to reach crucial organizational goals. Erroneous decisions may have a prolonged effect resulting in the expenditure of substantial resources.
Work Experience:
- Typically 5+ years with bachelor's or equivalent.
Education and Certification(s):
- Bachelor's degree or equivalent experience from which comparable knowledge and job skills can be obtained.
Distinguishing Characteristics:
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills.