Tier III VTC Engineer - Senior (Government)

This position requires office presence of a minimum of 5 days per week and is only located at customer's site.

AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Federal Government.   We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers’ mission.

Our National Security Team supports the intelligence community, providing, operating, and assuring critical voice, video and collaboration services for the full spectrum of operations.

AT&T has an opening for a Tier 3 VTC Engineer to provide technical expertise to a team conducting 24x7 video operations center support.

Job Duties/Responsibilities:

• Perform remote and on-site troubleshooting of video teleconferencing and related video systems.  
• Install, upgrade and repair video systems at various customer locations.   
• Operate, install, maintain, and troubleshoot VTC systems such as Polycomm and Cisco.   
• Design and implement VTC systems at customer locations.   

Required Clearance:

TSSCI with poly (#topsecret) (#polygraph)

Required Qualifications:

• Candidate must have a total of 10 years of applicable experience. The experience can be a combination of degree and work history. This can be a High School degree and 10 years of work history OR an Associate’s and 8 years, a Bachelors’ and 6 years, a Masters and 4 years or a PhD and 2 years of work history.  
• Highly skilled in installing, repairing and troubleshooting VTC devices and systems 
• Demonstrated ability to read and understand technical manuals and schematics 
• Able to manage time and priorities effectively 
• Able to work efficiently with minimal supervision 
• Proficient in working with end-users remotely 
• Familiar with Active Directory security and policies 
• Excellent analytical and problem-solving skills 
• Outstanding communication skills to relate with team members and support workers 
• Must be able to lift 40 lbs. 
• Must have one of the following certifications: Polycom, Tandberg, Cisco VTC Gateways, AMX, CompTIA A+, Security+ 

Desired Qualifications:

Polycom, Tandberg, Cisco VTC Gateways, AMX, CompTIA A+, Security+ 

Weekly Hours:

Time Type:

Location:

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.