Technical Trainer

Job Description Summary

TheTechnical Trainer (Payroll Ops)is responsible fordelivering payroll training programs and supporting learning resources focused on payroll systems, service bureau operations, and payroll concepts for both internal teams and clients. This role builds upon foundational training skills anddemonstratesincreasing independence in facilitation, content support, and consultative engagement. The Technical Trainerapplies payrollexpertise, learning methodologies, and collaboration skills to improve training effectiveness and support business outcomes, while continuing to refine facilitation, design, and evaluation capabilities.

What Part Will You Play?

• Deliver standard payroll training sessions independently for internal teams and clients using approved materials and curricula

• Update,maintain, and contribute to training content, including reference materials, presentations, and learning aids

• Tailor training delivery to audience needs within established frameworks and guidelines

• Participate in training analysis, evaluation, andfollow-up activities to assess effectiveness and support business outcomesactivities to assess effectiveness and support business outcomes

• Provideconsultative guidance related to payroll systems, processes, and ancillary products withinthedefined scope

• Collaborate withcross-functional stakeholders to ensure training content accuracy, relevance, andalignmentwith operational needs

• Support onboarding,cross-training, and knowledge-sharing initiatives for peers andstakeholdersinitiatives for peers and stakeholders

• Continue to build payroll, product, and training knowledge through ongoing learning and feedback

Minimum Qualifications

• 2-4 years ofPayroll Service Bureau experiencerequired

• Experience delivering training, mentoring, orfacilitatinglearning (formal or informal)

• Demonstrated ability to apply payroll knowledge in training or knowledgetransfer settings

• Ability to independentlyfacilitatestandard training sessions and manage classroom or virtual delivery environments

Preferred Qualifications

• Experience supporting multiple phases of the training lifecycle (analysis, design, delivery, evaluation)

• Bachelor’s degree (or equivalent experience)

• CPP certification

• Proficiencyin a second language

• Able to work in a fast-paced environment

• Experience delivering results and measurable outcomes

Skills & Capabilities

Demonstrates the ability to:

• Apply Adult Learning Theory concepts tofacilitateengaging and effective training sessions

• Independently deliver training using approved materials while adapting delivery to diverse audiences

• Manage time, pacing, and participant engagement across training sessions and initiatives

• Support consultative discussions related to payroll systems, processes, and ancillary products with growing confidence

• Apply company policies, procedures, and training standards to resolve a variety oftraining-related issues

• Navigate required training and payroll systems withproficiencyto support delivery, documentation, and reporting

• Collaborate effectively with peers and stakeholders to support program improvements and knowledge transfer

Job Complexity, Supervision & Knowledge

• Job Complexity:Works on problems of moderate scope where analysis requires consideration of multiple factors; exercises judgment within defined practices and procedures

• Supervision:Receives general guidance on routine work and more detailed instruction on new projects or initiatives

• Subject Matter Knowledge:Demonstratesproficiencyacross multiple payroll products and processes with an understanding ofcross-functional dependencies

What Success Looks Like in This Role

• Independently delivers payroll training sessions that areaccurate, engaging, and aligned to learning objectives

• Demonstrates reliable application of Adult Learning Theory and facilitation best practices

• Builds strong working relationships with internal teamsandcross-functional partners

• Contributes meaningful input to training improvements, updates, and evaluation efforts

• Balances training delivery, content support, and collaboration responsibilities effectively

• Continues to grow toward broader content ownership, consultation depth, and leadership opportunities