Fleet Supervisor

Exempt/Non Exempt:

Why Choose a Career with the AAA The Auto Club Group (ACG)

You’rea leader at heart and know how to empowera team to be their best. You enjoy a job that keeps you busy, but also one thatprovides foryou and your family.At AAA The Auto Club Group (ACG), youwill findthat you can have a fulfilling career and will be joining a company thattruly caresabout their members and employees.Continue reading to see what ourFleet Supervisoropportunitiesare all about!

A day in the life of an Automotive ServiceSupervisor

Asa Fleet Supervisor,you will oversee towing and light service operations by leading, guiding, and empowering your team to achieve all quality andbudgetedgoals, while ensuring safety for everyone. You willoperateservice vehicles and provide emergency roadsideassistancein a safe and professional manner, making sure your team has all the necessary resources to provide excellent service to our members.

In this role, you willalsohave the opportunity to:

• Tows vehicles,when needed

• Providetraining, support, andassistanceto Service Vehicle Operators andAutomotive Service Coordinators.

• Resolve escalated serviceproblems.  

• Maintain productivity standards for the team.

• Coordinatevehicle maintenance, ordersupplies,inventory, and distributenecessary tools,parts, and supplies.

• Maintain the facility in a safe,clean, and orderly fashion.

• Perform administrative duties such as complaint resolution, deposit compilation and reconciliation, and researching,compiling, and communicating various reports and information.

How we reward our employees:

In addition to a competitivestartingsalary, ACG offers excellent and comprehensive benefits packages:

• Startingrateis$25.50per hour.

• Overtime earning potential at time and a half the hourly wage

• Fully paid training

• Medical, dental, and vision benefits

• 401 (k)with employer match

• Paid parental leaveand adoptionassistance

• Paid Time Off (PTO), company-paid holidays, CEO days, and floating holidays.

• Paid volunteer day annually

• Tuitionassistanceprogram, professional certification reimbursementprogram, and other professional development opportunities

• AAA Membership 

• Discounts,perks,rewards, and much more

We are looking for candidates who:

Education

• High School Diploma or equivalent(GED)

Experience

• Have successfully led teams to achieve goals

• Have related or similar roadside service work experience

• Comfortable interacting with vendorsandcontractors

• Can preparecost and expense reports

• Haveassisteddisabled vehicles/ stranded motorists, towed vehicles, and/or performed minor automobile maintenance

• Experienced in resolving customer service/damage complaints

Certifications/ Licensure

• Valid state driver’s licenseandexcellent driving record without physical restrictionsthat would preventdriving during day or night hours or for extended periods of time

• Mustsuccessfullypass DOT physical/ certification process 

Preferred Qualifications

• College-level coursework in Business Administration or a related field

• PreviousService Technician experience

• Solid mechanical background and understanding of automotive repair

• Familiarity with area streets and landmarks

• Working knowledge of work processesand e-mailapplications. Microsoft applications knowledge isalsopreferred.

Work Environment

7-day, multiple shift operation, which may require “on call” duty at times.

Works in atemperature-controlledoffice